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Zendesk frames AI agents as a service workforce at Relate 2026
Zendesk used its Relate 2026 event to set out a broader AI direction for customer and employee service, moving beyond chatbot-style automation toward what it calls an “Autonomous Service Workforce.” The announcement brings together new AI agents, Copilot tools, workflow capabilities, MCP support, quality measurement, and an expanded outcome-based pricing model. Key takeaways Zendesk’s AI […]
How AI Optimizes Field Service Scheduling and Reduce Dispatch Costs
Field service scheduling looks simple from a distance. A job comes in. A technician gets assigned. The route gets built. The customer gets a time window. The work gets done. In reality, the process is much messier than that. Customer availability changes. Travel times shift. Jobs run longer than expected. Emergency work pushes planned work […]
Solvares brings VISITOUR scheduling optimization to Microsoft Dynamics 365 Field Service customers
Solvares Group is expanding its field service scheduling footprint by integrating VISITOUR with Microsoft Dynamics 365 Field Service. The announcement gives Dynamics 365 Field Service customers another option for handling complex scheduling, real-time appointment planning, and route optimization in field operations. Key takeaways What Solvares announced Solvares Group said the integration connects Solvares Field Service […]
What Slows Down Field Service Resolution Times
Slow service is rarely caused by one big failure. More often, it is the result of small weaknesses stacking up across the workflow. A vague ticket. A rushed dispatch decision. A missing part. A technician arriving without enough context. A customer waiting for updates while the day slips further off track. That is why field […]
How Better Job Data Improves Dispatch Decisions
Good dispatch starts with good information. That sounds obvious, but many field service teams still try to make fast decisions with incomplete job details, vague issue descriptions, and missing asset history. Then they wonder why the wrong technician gets assigned, the visit takes longer than expected, or the customer needs a second appointment. That is […]
Simpro Group launches Lightning AI platform for field service trades
Simpro Group has introduced Lightning, an AI-native operating platform designed for field service trade businesses. The launch brings a new AI layer, called Cooper, into Simpro Group’s product portfolio, with the company positioning the release as a move beyond traditional field service management software. Lightning is being rolled out across three Simpro Group products: Simpro […]
OverIT vs Fieldcode: Detailed Field Service Software Comparison
Choosing between OverIT vs Fieldcode is not really about deciding which platform sounds more advanced. It is about deciding which one fits the type of field service operation you actually run. Both vendors work in field service management. Both talk about scheduling, dispatch, optimization, and AI. But the public positioning is quite different. OverIT presents […]
IFS Loops launches Agent Studio
New pre-built Field Service Digital Workers for Planning, Dispatch and Knowledge Work enable service-focused businesses to rapidly mobilize agents out-the-box PALO ALTO, Calif., April 23, 2026 – IFS, the leading provider of Industrial AI software, today announced strong and accelerating momentum for its agentic Digital Workers together with the launch of IFS Loops Agent Studio. The power of […]
Why Technician Experience Matters in Modern FSM
For a long time, field service technology was designed around control. Control for dispatch. Control for scheduling. Control for reporting. Control for management visibility. All of that still matters. But modern FSM is starting to face a more important question. Does the system actually help the technician do better work? That is why technician experience […]
How Remote Diagnostics Reduce Unnecessary Truck Rolls
Remote diagnostics is changing one of the oldest habits in field service. For years, the standard response to a problem was simple. Send someone out. That still makes sense in many situations. But it does not make sense in all of them. A growing number of service teams are realizing that the first move should […]
