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How to Capture Technician Knowledge in FSM
Technician knowledge is one of the most valuable assets in field service. It is also one of the easiest things to lose. A senior technician retires. A specialist changes jobs. A team lead stops taking field calls. Suddenly, the work that once felt routine becomes harder to diagnose, harder to assign, and harder to resolve […]
Asolvi launches Protecnus Max, the next generation of cloud-native, agentic AI-powered field service management software for the fire & security industry
LONDON, April 14, 2026 – Asolvi, the leading European provider of field service management (FSM) software for specialist industries, today announces the launch of Protecnus Max — a new cloud-native, agentic AI-powered platform that sets a new standard for maintenance management in the fire & security sector. The fire & security sector is one of the most compliance-critical end […]
ServicePower vs Fieldcode: Feature, Pricing & Implementation Comparison for Field Service
Choosing between ServicePower vs Fieldcode is not really about picking the tool with the longest feature list. It is about choosing the platform that fits how your service operation actually runs. Some field service teams need strong enterprise control across employed and contracted workforces. Others want faster automation, easier dispatching, and a pricing model that […]
Why Live ETA Updates Matter in Field Service
Live ETA updates look like a small feature until you see what happens without them. A technician is running late. The customer has no idea. The dispatcher gets called twice. The service desk gets dragged into the same conversation. The technician arrives frustrated, and the customer is already annoyed before the visit even begins. That […]
How to Improve First-Time Fix Rate in 2026
First-time fix rate still tells the truth when other field service metrics try to hide it. A schedule can look full. Utilization can look strong. Dispatch speed can look impressive. But if technicians keep returning to finish work that should have been resolved on the first visit, the operation is leaking time, money, and trust. […]
Kyndryl launches Agentic Service Management to power AI-native infrastructure services and intelligent workflows
NEW YORK, April 2, 2026 – Kyndryl, a leading provider of mission-critical enterprise technology services, today launched its Agentic Service Management, which combines a maturity model, structured assessments and implementation blueprints to help enterprises transition from traditional service operations to autonomous, intelligent workflows at scale. Kyndryl’s Agentic Service Management assesses alignment with emerging industry standards and governance […]
Maintenance Antwerp 2026 highlights a shift toward more connected maintenance execution
Conversations at Maintenance Antwerp 2026 pointed to a clear operational trend across the maintenance sector: teams are looking for better control over execution, not simply more systems. Across sessions focused on asset management, inspection, troubleshooting, spare parts, AI, and scheduling, the common thread was the need to reduce friction before and during service delivery. A […]
Optimizing Same-Day Scheduling with Fieldcode: A Guide for Field Service Leaders
Same-day scheduling sounds simple on paper. A customer calls. A job comes in. A technician gets assigned. The work gets done before the day ends. But field service leaders know that reality is messier. Jobs arrive with missing information. Travel times shift. Technicians finish early or late. Customers ask for tighter windows. Urgent work pushes […]
HVAC Field Service Management Software Market: Why Investors Are Watching the 150$ Billion FSM Market
The digital transformation of the global service economy, although not very loud, is quite substantial, and HVAC field service management software is becoming a major catalyst for that change. HVAC service providers are progressively depending on smart platforms to organize their technicians, plan their maintenance, keep records of their equipment, and make their response times […]
EPM Group selects OverIT’s Field Service Management SaaS platform to modernise its field operations for over 3,000 users across LATAM
MILAN, March 24, 2026- Empresas Públicas de Medellín (Grupo EPM), one of the largest and most prestigious multi-utility enterprises in Latin America, has selected OverIT as its strategic Field Service Management (FSM) software solution. Headquartered in Medellín with operations spanning Colombia, Central America, Chile, and Mexico, EPM Group employs over 17,009 people and is committed to improving the lives […]
