News
FSM vs. CMMS: What’s the Difference and Which One Do You Need?
Choosing the right management system is a strategic decision that can impact customer satisfaction and operational efficiency. Two common tools are Field Service Management (FSM) and Computerized Maintenance Management Systems (CMMS). They sound similar, and while there’s some overlap, each serves a distinct purpose. So, let’s explore which one is right for you? What is […]
Field Service Management Software for B2B vs. B2C: Key Differences in Strategy
Field Service Management (FSM) is vital for businesses that rely on efficient service delivery. But if you’re managing service operations in both B2B and B2C environments, you already know what works for one doesn’t necessarily work for the other. Field service is a universal process – it involves dispatching of technicians, completion of jobs, and […]
How FSM Supports ESG (Environmental, Social, Governance) Goals
Environmental, Social, and Governance (ESG) goals have become central to business strategy. Companies are under pressure to reduce emissions, promote employee well-being, and ensure ethical governance. Field Service Management (FSM) is a logistical tool for managing field operations and is now emerging as a powerful enabler of ESG initiatives. How FSM Supports Each Pillar of […]
Top Benefits of Using AI Voice Agents
Customers expect prompt responses when tracking a package, booking a service, or troubleshooting an issue. For businesses, there is a need to meet that demand with the help of AI voice agents. These AI-first solutions can transform a company’s interaction with customers, bringing speed, consistency, and scalability. The following overview explores how Fieldcode’s voice AI […]
Top Mistakes to Avoid When Choosing FSM Software
Choosing the proper Field Service Management (FSM) software can be a game-changer for your business. In adopting new technology, many field service leaders overlook critical factors, resulting in software that fails to align with their workflows, frustrates their teams, or fails to deliver real ROI. Mistakes to Avoid When Choosing FSM Software Here are the […]
Top KPIs to Track in Field Service Management
Running a field service operation without clear performance metrics is like sending technicians into the field without tools—things might still get done, but not efficiently or consistently. In field service management industries where customer expectations are high and margins are tight, tracking the right KPIs (Key Performance Indicators) is crucial. Tracking in Field Service Management […]
How FSM is Helping the Construction Industry Overcome Supply Chain Challenges
The construction industry has been facing multiple supply chain challenges. These include material shortages, delivery delays, labor constraints, and rising costs. However, Field Service Management (FSM) solutions significantly address these challenges, providing real-time visibility, automation, and data-driven insights that improve supply chain resilience. Understanding the Supply Chain Challenges in Construction The globalization of construction supply […]
AI Voice Agent Integration: The Future of Zero Touch Field Service Customer Support
Field service management businesses face growing pressure to deliver fast, high-quality customer support. Traditional call centers often struggle to scale, navigate language barriers, and preserve a human touch in their interactions. Fieldcode’s AI voice agents offer a smart alternative, efficiently handling both inbound and outbound service calls while enhancing responsiveness and consistency. Natural Conversations, Real […]
The Pros and Cons of Moving Your Field Service Management to the Cloud
Field Service Management (FSM) has played a significant role due to advancements in digital technology. The impactful shift is moving from conventional on-premises systems to cloud-based solutions. Cloud-based FSM platforms are flexible, scalable, and provide real-time updates. Pros of Cloud-Based Field Service Management 1. Real-Time Data Access and Synchronization The primary benefit of cloud-based FSM […]
Digital Onboarding for New Technicians: Speed & Success
In the FSM industry, quick and effective onboarding of technicians is essential. Traditional onboarding methods, such as in-person training, printed manuals, and lengthy shadowing, can’t keep pace with the needs of today’s field service businesses. With the help of digital onboarding, companies can achieve a more innovative and scalable solution that speeds up the time […]
