Saad Atique's Posts
From Utilization to Outcomes: Resetting Field Service KPIs for the AI Era
Resetting Field Service KPIs for the AI Era Field service teams have long optimized efficiency: tighter schedules, fewer idle hours, and more work orders completed per day. Those measures still matter, but they become misleading when they are treated as the definition of success. Customers don’t buy “activity.” They buy availability, predictable response, and problems […]