About FSM News
FSM News is an online publication covering field service management (FSM) and the technology, operations and people behind it. We report on AI and automation in field service, FSM software and the vendor landscape, the day-to-day challenges of running service operations at scale, and the trends and best practices shaping the industry. Our news, analysis and practical guides are written for service leaders, operations managers, technology buyers and anyone who wants to understand how field service is changing.
Meet the editorial team
All content on FSM News is written by our editorial team. Each editor owns a distinct beat, so every story is covered by someone who follows that area closely.
James Walker
AI, automation and emerging technology
James covers artificial intelligence, automation and emerging technologies in field service management. His articles explore how AI, intelligent scheduling, workflow automation and increasingly autonomous service processes are changing the way field operations are planned, coordinated and delivered. He also examines the practical factors behind successful AI adoption, including data quality, governance and change management.
Daniel Hughes
FSM software and platforms
Daniel covers the technology and software shaping modern field service management. He writes about FSM platforms, product capabilities, integrations and the evolving vendor landscape, with a particular focus on helping service organizations understand and compare the technologies available to them. His coverage looks beyond feature lists to areas such as integration depth, usability, scalability and total cost of ownership.
Lukas Weber
Field service operations
Lukas writes about the operational challenges behind large and distributed field service organizations. His coverage focuses on workforce coordination, scheduling and dispatch, SLA-driven service, partner networks, logistics and the systems needed to manage complex service operations across teams, customers and regions. He also examines how service leaders measure performance across complex delivery models.
How we work
Every article on FSM News is researched and written by an editor who specialises in that area of field service management. Our aim is to give readers accurate, practical and balanced coverage that helps them understand the industry and make better decisions, and we keep our content up to date as the sector evolves.
Follow FSM News on Social Media
FSM News is active across social media, where we share our latest articles, industry updates, and field service insights. Our profiles provide another way to follow topics like technician operations, service workflows, and field service technology.
Follow on X
Short updates, new article announcements, and quick field service management news highlights.
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Field service management articles, industry discussions, professional insights, and updates for service leaders and technology providers.
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Article updates, field service stories, and accessible news posts for a wider service community.
