Nuremberg, Germany, [Aug 4, 2026] — Fieldcode, a provider of AI field service management software with Zero-Touch automation, today announced that it has been named a Representative Vendor in the 2026 Gartner® Market Guide for Field Service Management.

Fieldcode develops software for service organizations that need to coordinate high volumes of installation, maintenance and repair work across customer intake, planning, dispatching, mobile execution and completion. Its Zero-Touch automation approach is designed to move service work through defined processes with less repetitive administration, while allowing teams to manage operational rules, workflows and exceptions.

The Fieldcode platform combines automated scheduling and dispatching, route optimization, AI voice agents, customer self-service, guided mobile workflows, configurable forms and business processes, and integrations with enterprise systems. By connecting these capabilities, organizations can manage more of the service lifecycle within one operational environment instead of relying on separate tools and manual handovers.

“In our view, being named a Representative Vendor in the Gartner Market Guide is an important milestone for Fieldcode,” said Matthias Lübko, CEO of Fieldcode. “Field service teams need more than another system for recording work. They need practical automation that can receive service requests, prepare work, coordinate resources and keep the process moving from one step to the next. That is the operational problem we are focused on solving.”

Fieldcode supports organizations ranging from growing service providers to international enterprises across telecommunications, IT services, HVAC, utilities, manufacturing, medical equipment and other technical service sectors.

The platform’s configurable workflows allow organizations to adapt service processes to their own operational requirements. Automated actions can support customer communication, work preparation, scheduling, technician guidance and service documentation, while dispatchers and service teams retain visibility into exceptions that require human decisions.

“Our goal is not to add automation as a separate layer around field service,” Matthias added. “It is to make automation part of the service process itself, from the first customer contact through successful completion of the work.”

Gartner, Inc., Market Guide for Field Service Management, Jim Robinson, 28 July 2026: https://www.gartner.com/en/documents/8182629 (Accessible to Gartner subscribers only)
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About Fieldcode

Fieldcode is a field service management software built on 25 years of global expertise. It delivers a fully automated Zero-Touch process, automating ticket movement from creation to technician without manual intervention and easing the workload for dispatchers. The software leverages cutting-edge technology to optimize field operations, simplify processes, and improve efficiency across every stage of service management.

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