Oliver Jones's Posts
Cadent Chooses OverIT’s FSM Platform To Modernise Its Field Operations For 3,600 Users Across The UK
London /PRNewswire/ – Cadent, the UK’s largest gas distribution network and GD4S member, has selected OverIT as its new strategic Field Service Management (FSM) software partner. The deployment of OverIT NextGen Platform will support 3,600 users (incl. field engineers and back-office teams), streamlining operations and driving innovation across Cadent’s expansive 82,000-mile gas pipeline network. Serving […]
IFS selects TomTom’s location technology to enhance planning and scheduling solutions
AMSTERDAM, Netherlands, May 15, 2025 (GLOBE NEWSWIRE) — TomTom (TOM2), the location technology specialist, today announced that it has been selected by IFS, the leading provider of enterprise cloud and Industrial AI software, to enhance their Planning and Scheduling Optimization (PSO) platform, delivering precise route calculations and travel time estimations across asset- and service-intensive industries […]
How Gig Economy Platforms are Changing the FSM Workforce
The gig economy is growing rapidly due to digital platforms. According to a Statista report, the number of Americans doing freelance or gig work will reach 90.1 million by 2028. This growth is no longer limited to ridesharing or food delivery; it’s seeping into skilled trades, including plumbing, HVAC, IT support, appliance repair, and other […]
Fieldcode Showcases Real-World AI Voice Agents at Field Service Palm Springs 2025: Advancing Ticket Logging, Remote Guidance, and Dispatching
Fieldcode, a leading provider of field service management (FSM) software, demonstrated its latest advancements in AI-driven service automation at Field Service Palm Springs 2025. During the event, Fieldcode showcased how its voice AI agents, capable of holding real-time, natural conversations with customers, are already streamlining critical service processes, including ticket logging, remote troubleshooting guidance, and […]
The Rise of Autonomous Dispatching: Are Human Schedulers Becoming Obsolete?
In Field Service Management (FSM), the need to revolutionize field operations through autonomous dispatching has become essential. Gone are the days when service organizations only depended on human schedulers to manage complicated calendars and technician availability. Nowadays, they are shifting towards smart algorithms that can make real-time decisions. What is Autonomous Dispatching? Autonomous dispatching utilizes […]
How AI-Driven Speech Recognition is Transforming FSM Technician Communication
Imagine a field technician fixing a complex HVAC unit while manually entering service updates into a mobile device. This process is time-consuming and also involves risks of error. With the help of AI-driven speech recognition, FSM technicians can transform communication, streamline workflows, and improve efficiency. Leveraging AI-Driven Speech Recognition AI-driven speech recognition tools enable technicians […]
The Shift Toward Hyper-Automation in FSM: What You Need to Know
Field service management (FSM) has revolutionized over the last few years with hyper-automation advancement. Traditional automation has become outdated as businesses demand speed, accuracy, and customer satisfaction. Hyper-automation is an emerging trend in FSM that combines artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). What is Hyper-Automation in FSM? Hyper-automation goes beyond […]
Reducing Human Error in Field Operations with AI-Powered Tools
Field operations are dynamic and often come with a lot of pressure. If a technician works on essential infrastructure, human error can occur. From missed appointments to incorrect data entries and misdiagnosed issues, even minor mistakes can lead to significant problems. By leveraging artificial intelligence (AI), FSM companies can revolutionize field service operations management. AI […]
Why Mobile Payments Are Becoming a Must-Have for FSM Companies
Customers prefer to experience faster service, communication, and easy payments. Mobile payments have become essential for field service management (FSM) companies. However, the question arises: Why is this transformation happening so rapidly, and what does it mean for the future of FSM? The Rise of Mobile Payment in FSM The mobile payment market is growing. […]
The Benefits of No-Code FSM Software for Rapid Digital Transformation
Many field service industries can no longer afford to depend on manual or rigid software solutions. Due to rapid digital transformation, real-time data, agility, and smooth communication have become essential for companies. Businesses can scale, adapt, and innovate quickly by leveraging no-code FSM software. What Is No-Code FSM Software? No-code FSM platforms empower businesses to […]