Oliver Jones's Posts
Improving Transparency and Satisfaction in Field Service Operations
Improving transparency and customer satisfaction is vital to turning ordinary clients into loyal customers in field service operations. Platforms like Fieldcode can play a crucial role in enhancing customer engagement and satisfaction by facilitating smarter, more transparent workflows. Why Transparency Matters in Field Service Operations Field service encompasses various elements, including scheduling, dispatching technicians, routing […]
How FSM Companies Use Geofencing to Improve Technician Efficiency
Many FSM companies are leveraging geofencing technology to streamline operations and improve technician efficiency. Geofencing is a location-based technology that creates virtual boundaries using GPS or RFID to trigger actions when a technician enters or exits a geofenced zone, providing businesses with more control. How FSM Companies Use Geofencing to Improve Technician Efficiency 1. Real-Time […]
The Importance of Cybersecurity Compliance in FSM Operations
Cybersecurity compliance has become a necessity in field service management (FSM). From mobile workforces and cloud-based platforms to IoT-enabled tools, FSM operations can be vulnerable to cyber threats due to their use of these technologies. Cybersecurity compliance is crucial for protecting sensitive data and ensuring service reliability, customer trust, and maintaining a positive industry reputation. […]
Zuper Named an IDC Innovator for Field Service Management Applications
SEATTLE, WA, UNITED STATES, April 16, 2025 /EINPresswire.com/ — Zuper, a leader in intelligent field service management solutions, has been named an IDC Innovator in the IDC Innovators: Field Service Management Applications, 2025 (doc #US52750625, April 2025) report. We believe this recognition underscores Zuper’s role in redefining the field service industry through innovative, adaptable, and customer-focused technology. […]
How Smart Sensors Are Making Field Service More Proactive Than Ever
Customer expectations have become high as companies prioritize smart sensors in field service management. Smart sensors refer to compact and connected devices that are revolutionizing field service management (FSM) by enabling real-time monitoring, predictive maintenance, and data-driven decision-making. The Revolution of Smart Sensors in Field Service Traditionally, field service relied on a break-fix model. A […]
NetSuite Introduces Field Service Management for Organisations in Singapore and the Philippines
New end-to-end field service solution combines scheduling and dispatch, inventory management, asset management, and financial management in one solution SuiteConnect Singapore —8 April, 2025 Oracle NetSuite today introduced NetSuite Field Service Management to help organisations in Singapore and the Philippines deliver seamless field service experiences to customers and employees. The new field management solution is intended to help […]
CGI and Totalmobile announce new partnership to enhance global field service operations
Collaboration to drive efficiencies, enhance resource management, and deliver improved outcomes for clients across key sectors Belfast, Northern Ireland, 10 April 2025 CGI (TSX: GIB.A) (NYSE: GIB), one of the largest independent IT and business consulting services firms in the world, and Totalmobile, a leading provider of field service management software solutions, are joining forces in a new […]
The Future of Paperless FSM: Transitioning to Cloud-Based Workflows
You might fall behind if you’re still shuffling through paperwork in your Field Service Management (FSM) operations. The future of FSM is rapidly becoming paperless, and cloud-based workflows are leading the charge. In a world demanding speed, accuracy, and real-time updates, going digital isn’t a luxury anymore; it’s a necessity. Why Paperless FSM Matters More […]
Field Service Mobile Apps Market Size Trends and Forecast by Application, Type, and Geography
Press release from: Market Research Intellect USA, New Jersey– According to Market Research Intellect, the global Field Service Mobile Apps market in the Internet, Communication and Technology category is projected to witness significant growth from 2025 to 2032. Market dynamics, technological advancements, and evolving consumer demand are expected to drive expansion during this period. The field […]
ServiceChannel Launches New Partner Ecosystem for the Facilities Management Industry
Leading platform for facilities services to showcase partners and their solutions GREENVILLE, S.C.-ServiceChannel, the leading platform for the procurement and delivery of facilities services, has introduced a new online ecosystem that offers multi-site customers and service providers access to a dynamic network of facilities management tools, services, and solution providers. “We’re deeply committed to investing […]