Oliver Jones's Posts
Luxury FSM: How High-End Brands Manage VIP Service Appointments
Luxury brands are all about the finer details, exclusivity, and exceptional customer service. When it comes to field service management (FSM), these high-end brands go beyond standard service appointments to deliver a seamless, personalized experience for their VIP customers. From white-glove service to AI predictive maintenance, luxury FSM is transforming customer engagement for premium clients. […]
AI Making Field Service More Proactive, Intelligent, ISG Says
Companies adopting AI and ML to optimize field service management, improve CX STAMFORD, Conn. – Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site customer support, according to new research from global AI-centered technology research and advisory firm Information Services […]
Fieldcode’s Key Highlights from DLR France 2025: Field Operations in Focus
Source: fieldcode.com DLR France 2025 brought together key players from the construction, rental, and equipment service sectors for its 60th anniversary edition, held at the Palais des Congrès du Futuroscope in Poitiers. The two-day congress focused on evolving field operations, leadership under pressure, and addressing complex challenges such as cross-border equipment theft. Fieldcode participated in […]
Crowdsourced Field Service: Can Companies Leverage a Network of Freelancers?
Companies are continually searching for innovative strategies to improve operational efficiency and meet customer demands. One prominent strategy is crowdsourced field service, where organizations use a network of freelancers to perform tasks typically handled by in-house teams. This approach provides flexibility and access to a diverse talent pool while allowing businesses to adapt swiftly to […]
Dusk Mobile Partners With Verizon Connect To Enhance Field Service Operations
Dusk Mobile, a leading provider of FSM software, has announced a strategic partnership with Verizon Connect, a global leader in fleet management solutions. Dusk Mobile, a leading provider of field service management software, has announced a strategic partnership with Verizon Connect, a global leader in fleet management solutions. This collaboration delivers an innovative integration between […]
Quickbase Supercharges Field Service Management with New AI-Powered Capabilities for FastField
Enhancements include OCR, workflow and auto generated tables to help field teams be more productive Quickbase, the AI-powered operations platform, today announced significant enhancements to its FastField platform for field service management. Introducing AI-powered OCR capabilities and enhanced integration with Quickbase, FastField is transforming how field teams capture and process information. Turn Photos into Data […]
Swarm Robotics in Field Service: How Robot Teams Could Replace Human Technicians
Swarm robotics involves coordinating large numbers of relatively simple robots to work collectively on complex tasks. This approach is useful in different industries, particularly in field service, where robotics teams could replace human technicians. The global swarm robotics market is projected to grow from $0.84 billion in 2023 to $3.3 billion by 2028 at a […]
How AI Is Helping FSM Companies Provide Personalized Service Recommendations And Support
Artificial Intelligence (AI) has transformed field service management (FSM) by allowing companies to offer personalized service recommendations and support. By leveraging AI, FSM companies can deliver customized solutions, predict maintenance needs, and optimize resource allocations using data-driven insights. How Does AI Help FSM Companies Provide Personalized Service Recommendations And Support? 1. Enhancing Customer Satisfaction through […]
Trending Report on Field Service Automation Solutions Market 2025-2032 Business Outlook, Critical Insight and Growth Strategy
Press release from: WMR The latest release from WMR titled Field Service Automation Solutions Market Research Report 2025-2032 (by Product Type, End-User / Application, and Regions / Countries) provides an in-depth assessment of the Field Service Automation Solutions including key market trends, upcoming technologies, industry drivers, challenges, regulatory policies, key players company profiles, and strategies. Global […]
Field Service Management Market Projected to Expand to US$ 10.31 Bn by 2031
Press release from: Persistence Market Research The global Field Service Management (FSM) market is experiencing a notable transformation as it is projected to reach a valuation of US$ 10.31 billion by 2031. Growing at a robust compound annual growth rate (CAGR), this market is driven by the increasing demand for efficient service delivery, the proliferation of […]