Oliver Jones's Posts
BigChange Launches Partner Programme to Accelerate Growth for Field Service Businesses
New partner network connects 2,000+ field service businesses with trusted experts to work smarter, grow faster, and get more time back. LEEDS, England–(FSM-NEWS)–BigChange, the all-in-one job management platform transforming field service operations powered by Simpro Group, today announced the launch of a new partner programme – a trusted network of technology, service, and implementation partners – built […]
FSM Meets the Metaverse: Virtual Training Environments for Technicians
As technology evolves at record speed, field service management (FSM) continues to transform the way organizations train, deploy, and support their technicians. The most significant advancement is the rise of metaverse-powered virtual training environments. These immersive digital spaces are rapidly becoming a cornerstone for FSM strategies that offer a scalable, cost-effective, and highly interactive way […]
Field Service Management Market Size to Reach USD 29.9 Billion by 2031, Says Allied Market Research
The report provides a comprehensive analysis of current market trends, regional scenarios, and the competitive landscape of the market. WILMINGTON, DE, UNITED STATES, November 19, 2025 – The growth of the global field service management market can be attributed to the growing adoption of automation and digitalization in the field services industry. Furthermore, the introduction of advanced […]
Connected Field Service: How IoT Ecosystems Improve Maintenance Accuracy
Organizations are adopting connected solutions to enhance operational efficiency and service reliability. One of the most profound transformations is happening in field service, where IoT ecosystems are reshaping how technicians monitor, diagnose, and resolve equipment issues. By integrating sensors, cloud platforms, and predictive analytics, connected field service delivers unprecedented maintenance accuracy, reduces downtime, and strengthens […]
How FSM Analytics Improves Customer Lifetime Value
Nowadays, companies are realizing that long-term profitability depends on keeping customers happy for years. This is where FSM analytics plays a powerful role. By turning field service data into clear insights, businesses can better understand customer behavior, improve service quality, and boost Customer Lifetime Value (CLV). Understanding the Link Between FSM Analytics and CLV Customer […]
MSI Data Names Michael Gonzalez as New Chief Executive Officer
MILWAUKEE, November 18, 2025 (Newswire.com) – MSI Data, a leading provider of field service management software solutions, today announced the appointment of Michael Gonzalez, previously of Salesforce, as its new Chief Executive Officer. Gonzalez will assume the role effective immediately, succeeding Geoff Surkamer, who is stepping down after five years of distinguished leadership. During Surkamer’s tenure, […]
IFS and Siemens Partner to Deliver AI-Driven Solutions for Autonomous, Next-Generation Grid Operations
Industrial X Unleashed, New York, NY, November 13, 2025 – Today at Industrial X Unleashed, IFS, the leading provider of Industrial AI software, announced a strategic partnership with Siemens to deliver integrated, AI-driven solutions that will revolutionize how energy, utilities, and infrastructure operators plan, manage, and service critical grid assets. The collaboration unites Siemens’ world-class domain […]
Fieldy Launches 2.0 to Transform the Future of Field Operations
Fieldy, the field-service management platform, announced today the release of Fieldy 2.0, scheduled to go live on October 16, 2025. The new version is designed to simplify complex workflows, automate routine tasks, and give business managers enhanced control and real-time visibility across all field-service operations. According to the company, the upgrade represents the culmination of […]
Deutsche Beteiligungs AG to invest in Totalmobile, a leading provider of field service management software
Deutsche Beteiligungs AG to invest in Totalmobile, a leading provider of field service management software Frankfurt/Main, 12November 2025. Funds advised by Deutsche Beteiligungs AG (“DBAG”) have, together with Five Arrows, the alternative assets arm of Rothschild & Co, acquired UK company Totalmobile Limited (“Totalmobile”) from Bowmark Capital. The transaction is expected to be completed during the […]
SAP Named a Leader in the IDC MarketScape for AI-Enabled Field Service Management Applications 2025
November, 10 – The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a […]