Oliver Jones's Posts
Dispatch Direct Opens Access to 40,000+ Contractors Nationwide
BOSTON, Sept. 30, 2025 /PRNewswire/ — Dispatch, the leading Service Orchestration Platform, today announced the availability of Dispatch Direct, a new zero-integration solution that empowers field service brands to rapidly source, engage, and send jobs to field service contractors without enterprise IT support or existing network infrastructure. Dispatch Direct is a lightweight version of the core Dispatch Platform, designed to […]
CMS Berlin 2025 Highlights: Cleaning Industry Shifts Towards Proof, Workforce Efficiency, and Smart Coordination
From September 23 to 26, CMS Berlin once again confirmed its role as the central meeting point for the cleaning and facility services industry. Over four days, industry leaders explored how cleaning providers can balance rising expectations for hygiene and transparency with workforce constraints and sustainability goals. Most of the show floor was dedicated to […]
Cybersecurity in FSM: Protecting Connected Devices and Customer Data
Cybersecurity is playing a vital role in Field Service Management (FSM. With IoT-enabled tools, mobile apps, smart sensors, and AI-driven platforms, businesses promise to deliver fast and efficient service to customers. However, these advancements also introduce new challenges, such as ensuring data protection and cybersecurity within FSM operations. Every connected device in the field — […]
ServicePower Named a Major Player in the IDC MarketScape for AI-Enabled Field Service Management Applications
MCLEAN, Va., Oct. 1, 2025 /PRNewswire/ — ServicePower, a leading provider of AI-powered field service management solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment (doc #US52967825, September 2025). The IDC MarketScapenoted, “ServicePower recognized the rapid innovations that are required within the field service market where […]
WePro Drives Growth in Home Services with AI-Powered Field Management Software
By simplifying scheduling, dispatching, job tracking, and payments, WePro delivers an all-in-one platform that helps local businesses run smarter and faster.The home services industry has long faced challenges in managing teams, jobs, and customer communications efficiently. Businesses often juggle multiple tools to handle dispatching, job tracking, technician updates, and payments. Recognizing these hurdles, WePro field […]
Jobmate launches field service planner to support SMEs and field operatives
Jobmate has released a new cloud-based scheduling solution designed to simplify and streamline field service management for smaller businesses and service operatives. Jobmate Planner was developed to help SMEs and field operatives stay on top of challenges such as last-minute job cancellations, urgent emergency callouts, people skills, certification requirements and the need for real-time visibility. […]
HighLevel Announces Native Integration With Jobber, Merging AI-Powered Marketing With Field Service Operations
The new partnership gives service businesses an edge with fully connected lead-to-job automation. DALLAS, TEXAS – In the $650B+ home services market, growth is often throttled by a costly inefficiency: disconnected tools. Service businesses are forced to juggle marketing systems and operational platforms that don’t speak to each other, creating a trade-off between winning new […]
Vigience Announces SAP-integrated Vigience Field Service on Salesforce AppExchange
Vigience Announces SAP-integrated Vigience Field Service on Salesforce AppExchange Vigience customers can now benefit from Salesforce Field Service being connected to SAP S/4HANA – globally rolled out in months, not years Vigience today announced it has launched its SAP-integrated Vigience Field Service Application on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, […]
Fieldcode and Parloa Partner to Deliver AI Voice Agents for Field Service Automation
Fieldcode becomes the first Field Service platform to integrate Parloa’s enterprise-grade AI agents September 23, 2025 Berlin, Germany – Fieldcode, the field service management (FSM) software provider known for its Zero-Touch automation, and Parloa, a software company specializing in agentic AI for enterprise customer service, have announced a strategic partnership. Through the integration of Parloa’s […]
Branding for FSM Companies: Why Your Technicians Are Your Best Marketers
When people think about FSM companies (Field Service Management companies), they often picture scheduling software, work orders, or fleet management tools. But in reality, your most powerful branding tool might not be your technology at all—it’s your technicians. Every service visit is an opportunity to make a lasting impression. In other words, your technicians are […]