Oliver Jones's Posts
Connected Field Service: How IoT Ecosystems Improve Maintenance Accuracy
Organizations are adopting connected solutions to enhance operational efficiency and service reliability. One of the most profound transformations is happening in field service, where IoT ecosystems are reshaping how technicians monitor, diagnose, and resolve equipment issues. By integrating sensors, cloud platforms, and predictive analytics, connected field service delivers unprecedented maintenance accuracy, reduces downtime, and strengthens […]
How FSM Analytics Improves Customer Lifetime Value
Nowadays, companies are realizing that long-term profitability depends on keeping customers happy for years. This is where FSM analytics plays a powerful role. By turning field service data into clear insights, businesses can better understand customer behavior, improve service quality, and boost Customer Lifetime Value (CLV). Understanding the Link Between FSM Analytics and CLV Customer […]
MSI Data Names Michael Gonzalez as New Chief Executive Officer
MILWAUKEE, November 18, 2025 (Newswire.com) – MSI Data, a leading provider of field service management software solutions, today announced the appointment of Michael Gonzalez, previously of Salesforce, as its new Chief Executive Officer. Gonzalez will assume the role effective immediately, succeeding Geoff Surkamer, who is stepping down after five years of distinguished leadership. During Surkamer’s tenure, […]
IFS and Siemens Partner to Deliver AI-Driven Solutions for Autonomous, Next-Generation Grid Operations
Industrial X Unleashed, New York, NY, November 13, 2025 – Today at Industrial X Unleashed, IFS, the leading provider of Industrial AI software, announced a strategic partnership with Siemens to deliver integrated, AI-driven solutions that will revolutionize how energy, utilities, and infrastructure operators plan, manage, and service critical grid assets. The collaboration unites Siemens’ world-class domain […]
Fieldy Launches 2.0 to Transform the Future of Field Operations
Fieldy, the field-service management platform, announced today the release of Fieldy 2.0, scheduled to go live on October 16, 2025. The new version is designed to simplify complex workflows, automate routine tasks, and give business managers enhanced control and real-time visibility across all field-service operations. According to the company, the upgrade represents the culmination of […]
Deutsche Beteiligungs AG to invest in Totalmobile, a leading provider of field service management software
Deutsche Beteiligungs AG to invest in Totalmobile, a leading provider of field service management software Frankfurt/Main, 12November 2025. Funds advised by Deutsche Beteiligungs AG (“DBAG”) have, together with Five Arrows, the alternative assets arm of Rothschild & Co, acquired UK company Totalmobile Limited (“Totalmobile”) from Bowmark Capital. The transaction is expected to be completed during the […]
SAP Named a Leader in the IDC MarketScape for AI-Enabled Field Service Management Applications 2025
November, 10 – The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a […]
Zuper Launches the First AI-Powered Smart Glasses Built for the Skilled Trades
Powered by Zuper’s AI Operating System, Zuper Glass Transforms How Field Teams Capture Data, Perform Inspections, and Communicate — Hands-Free and Intelligently SEATTLE, November 05, 2025–Zuper, the leading provider of intelligent field service management software, today announced Zuper Glass, the first AI-powered smart glasses purpose-built for the skilled trades. Designed for Roofing, HVAC, Electrical, and Plumbing […]
Field Service Europe 2025 Highlights: How AI Is Taking Shape in Real Operations
Amsterdam – November 5, 2025 Field Service Europe 2025 brought together global service leaders to discuss new strategies for operational efficiency, digital transformation, and the evolving role of technology in service delivery. Held at the Hotel Okura Amsterdam from October 27–29, the event examined how organizations are balancing automation, workforce expertise, and customer experience in […]
Asolvi, the European leader in fire & security field service software, acquires Foxtag to accelerate growth
LONDON, Nov. 4, 2025 – Asolvi, the leading European provider of field service management (FSM) software for specialists, is delighted to announce the acquisition of Foxtag GmbH, a fast-growing, cloud-native fire & security FSM software provider based in Hamburg, Germany. The fire & security sector is one of the most attractive end-markets in FSM – characterised by strong regulation, […]