Oliver Jones's Posts
How Voice AI Agents are Quietly Reshaping the First 5 Minutes of a Service Case
The first five minutes of a service case often decide everything. Traditionally, these early minutes depend on human agents, call scripts, and manual data entry. These days Voice AI agents are quietly transforming this critical window, making service operations fast, smart, and more accurate without disrupting the customer experience. Why the First 5 Minutes Matter […]
WorkZen Launches Field Service Management Platform With Free-for-Life Core Tools for Small Service Businesses
Langley, BC – January 6, 2026 – WorkZen, a new field service management (FSM) platform, has launched with a pricing model designed to remove software cost barriers for small service businesses. The platform provides complete core field service management functionality at no cost, with optional AI-powered upgrades available as businesses grow. WorkZen was developed by service […]
FieldCamp Advances Field Service Automation With AI Dispatching
San Francisco, CA – December 23, 2025 – FieldCamp has expanded its AI dispatch automation capabilities, advancing its focus on automation as a core operating layer for modern field service operations. Dispatching is one of the most coordination-heavy parts of field service work. As schedules change throughout the day due to delays, cancellations, urgent jobs, […]
Ethical AI in Field Service: Ensuring Transparency and Fair Decision-Making
Artificial Intelligence (AI) is rapidly transforming the field service industry. From predictive maintenance to automated scheduling and intelligent dispatching, AI helps field service teams work faster, smarter, and more consistently. But how do we ensure AI is making fair and transparent decisions? This is where Ethical AI in Field Service becomes critical. What Is Ethical […]
ShopView Tops Best Fleet Management Software Category with Perfect 5.0 Ratings Across Major Software Review Sites
Fleet maintenance operations credit real-time tracking, preventive maintenance automation, and measurable uptime improvements LAS VEGAS, NV / December 22, 2025 / ShopView has been recognized as the best fleet management software for repair shops, achieving a perfect 5.0-star rating across major B2B software review platforms including G2, Capterra, GetApp, and Software Advice. The rating is based on […]
Employee Retention in FSM: Using Data to Build Happier, More Productive Teams
Employee retention has become a major challenge in Field Service Management (FSM). High technician turnover leads to rising training costs, service delays, unhappy customers, and lost operational knowledge. By using operational and workforce data, FSM organizations can understand employee behavior, identify dissatisfaction early, and build work environments that support productivity. Why Employee Retention Is Critical […]
Royal London Asset Management Partners With Seismic to Transform How Client Relationships Deepen, Grow and Scale
Leading asset manager deploys Seismic’s AI-powered enablement platform to scale personalised, compliant client engagement Royal London Asset Management, one of the UK’s leading asset management firms, deploys Seismic’s AI-powered enablement platform to scale personalised, compliant client engagement. Learn more at seismic.com/uk LONDON–Royal London Asset Management has selected Seismic, the global leader in AI-powered enablement, to accelerate […]
Re-flow Field Management achieves ‘G2 High Performer’ status
Re-flow has been recognised as a ‘High Performer’ in G2’s Field Service Management section – a significant milestone for the company. This recognition is particularly meaningful. It reflects the voices of their clients and the close relationships they’ve built over the years. What is G2 and why does it matter? G2 is a leading platform […]
Fieldcode announces attendance at Maintenance Dortmund 2026 as AI moves into core maintenance operations
Fieldcode has announced its attendance at Maintenance Dortmund 2026, an event that increasingly reflects how artificial intelligence is being absorbed into day-to-day industrial maintenance operations.For the 2026 edition, Maintenance Dortmund places stronger emphasis on applied digitalization and AI in maintenance – not as a future vision, but as an operational response to rising service volumes, […]
IFS To Acquire Softeon, Supercharging the Warehouse Management Systems Category
Strategic acquisition to bring Industrial AI and next-generation robotics integration to warehouse operations LONDON, Dec. 17, 2025 – IFS, the leading provider of Industrial AI software, today announced that it has entered into a definitive agreement to acquire Softeon, a Gartner Visionary and leading provider of cloud-native Warehouse Management, Warehouse Execution and Distributed Order Management solutions. This […]