Oliver Jones's Posts
Ethical AI in Field Service: Ensuring Transparency and Fair Decision-Making
Artificial Intelligence (AI) is rapidly transforming the field service industry. From predictive maintenance to automated scheduling and intelligent dispatching, AI helps field service teams work faster, smarter, and more consistently. But how do we ensure AI is making fair and transparent decisions? This is where Ethical AI in Field Service becomes critical. What Is Ethical […]
ShopView Tops Best Fleet Management Software Category with Perfect 5.0 Ratings Across Major Software Review Sites
Fleet maintenance operations credit real-time tracking, preventive maintenance automation, and measurable uptime improvements LAS VEGAS, NV / December 22, 2025 / ShopView has been recognized as the best fleet management software for repair shops, achieving a perfect 5.0-star rating across major B2B software review platforms including G2, Capterra, GetApp, and Software Advice. The rating is based on […]
Employee Retention in FSM: Using Data to Build Happier, More Productive Teams
Employee retention has become a major challenge in Field Service Management (FSM). High technician turnover leads to rising training costs, service delays, unhappy customers, and lost operational knowledge. By using operational and workforce data, FSM organizations can understand employee behavior, identify dissatisfaction early, and build work environments that support productivity. Why Employee Retention Is Critical […]
Royal London Asset Management Partners With Seismic to Transform How Client Relationships Deepen, Grow and Scale
Leading asset manager deploys Seismic’s AI-powered enablement platform to scale personalised, compliant client engagement Royal London Asset Management, one of the UK’s leading asset management firms, deploys Seismic’s AI-powered enablement platform to scale personalised, compliant client engagement. Learn more at seismic.com/uk LONDON–Royal London Asset Management has selected Seismic, the global leader in AI-powered enablement, to accelerate […]
Re-flow Field Management achieves ‘G2 High Performer’ status
Re-flow has been recognised as a ‘High Performer’ in G2’s Field Service Management section – a significant milestone for the company. This recognition is particularly meaningful. It reflects the voices of their clients and the close relationships they’ve built over the years. What is G2 and why does it matter? G2 is a leading platform […]
Fieldcode announces attendance at Maintenance Dortmund 2026 as AI moves into core maintenance operations
Fieldcode has announced its attendance at Maintenance Dortmund 2026, an event that increasingly reflects how artificial intelligence is being absorbed into day-to-day industrial maintenance operations.For the 2026 edition, Maintenance Dortmund places stronger emphasis on applied digitalization and AI in maintenance – not as a future vision, but as an operational response to rising service volumes, […]
IFS To Acquire Softeon, Supercharging the Warehouse Management Systems Category
Strategic acquisition to bring Industrial AI and next-generation robotics integration to warehouse operations LONDON, Dec. 17, 2025 – IFS, the leading provider of Industrial AI software, today announced that it has entered into a definitive agreement to acquire Softeon, a Gartner Visionary and leading provider of cloud-native Warehouse Management, Warehouse Execution and Distributed Order Management solutions. This […]
Instaloft Selects Visitour Solution to Optimise Appointments and Scheduling for Field Operatives
Intelligent field scheduling solution will support 100 field operatives to achieve critical customer service goals in real time. READING, U.K. – Dec. 16, 2025 – Instaloft, one of the UK’s fastest-growing loft storage and insulation specialists, has selected VISITOUR to optimise scheduling and route planning for its teams of sales surveyors and installers: Bringing over 100 field operatives […]
Joblogic Acquires Arantico And Invida, Bringing Contractors And Building Owners Onto One Platform
BIRMINGHAM, UK – 11 December 2025 – Joblogic, a leading UK-based field service management software provider, has acquired Arantico and Invida, two complementary software businesses, in deals that significantly expand the company’s footprint across the UK and Ireland. The acquisitions come as Joblogic builds on its recent investment from Vista Equity Partners, and add over 100 customers and approximately 60,000 end users to the group. The move extends Joblogic’s capabilities across the facilities management ecosystem, bringing contractors, building owners, and property managers onto […]
ServicePower and Marcone Appliance Parts Announce Strategic Partnership to Streamline Field Service Management Solutions
MCLEAN, Va., Dec. 11, 2025 /FSM-NEWS.COM/ — ServicePower, a leading provider of field service management software, announced today that it has partnered with longstanding North American distributor Marcone Appliance Parts. This collaboration will streamline operations and speed up procurement for service providers by integrating Marcone’s extensive parts inventory with ServicePower’s AI-driven platform. Doing so will provide the 13,000+ […]