AI-powered visual support now available directly within leading field service and CRM platforms 

Miami, FL — frontline.io, a leader in AI-powered XR solutions for training and operational support, today launched its AI-driven Visual Remote Assist plugin for Salesforce.com and ServiceMax, enabling visual collaboration inside service workflows. 

The new integration brings frontline.io’s visual remote-assist capabilities directly into Salesforce.com Service Cloud and ServiceMax, allowing experts, field technicians, and customers to connect in real time without switching platforms. Users can initiate and manage visual-assist sessions from a case record, accelerate issue resolution, improve first-time-fix rates, and capture knowledge directly in their CRM system.

The integration combines AI-augmented Reality (AR) and workflow automation to help field service teams resolve equipment issues faster, reduce downtime, and retain expert knowledge across global operations. 

Key Capabilities of Visual Remote Assist 

  •      Join instantly: Launch a Visual Remote Assist session from Salesforce or ServiceMax.
  •      No app required: Operators or customers can join via browser; installing the app enables advanced AR features for on-site service engineers.
  •      Multi-party collaboration: Experts, technicians, and customers can join a single interactive session.
  •      AR annotations: Draw, mark, and highlight live video for precise guidance.
  •      HD pause and capture: Pause live video, capture HD images, and attach annotated images to the case.
  •      Screen sharing and expert view: Both experts and field users can share screens for deeper diagnostics.
  •      Live captions and media library: Accessibility features and published artifacts enhance global collaboration.
  •      Workflow automation: Trigger frontline.ioFlows and interactive checklists during the session.
  •      AI assistant: Use frontline.io’s AI to troubleshoot and deliver real-time answers.
  •      Automatic case logging: Capture all notes and media directly within the CRM record.

Bringing AI and AR Directly into Service Workflows

“Embedding frontline.io’s Visual Remote Assist directly into Salesforce and ServiceMax lets service teams deliver expert guidance instantly, right where work happens,” said Itzhak Pichadze, CEO of frontline.io. “Technicians can initiate sessions, guide repairs through AR, and capture evidence without leaving the CRM, connecting real-time collaboration with structured workflows for measurable efficiency gains.”

Cross-Platform Device-Agnostic Design

The plugin leverages frontline.io’s device-agnostic architecture, supporting smartphones, tablets, PCs, and AR/VR headsets such as HoloLens 2, Quest 3, HMS G2, DigiLens and Magic Leap. It delivers an end-to-end environment for live support, AI-powered flows, and digital twin-based content, enabling enterprises to reduce downtime and preserve expert knowledge at scale.

Availability

The frontline.io Visual Remote Assist for Salesforce.com and ServiceMax plugin is available now for enterprise deployment. For more information or to request a live demo, visit www.frontline.io.

To see the Visual Remote Assist plugin in action, watch a short product overview video here: https://youtu.be/Y8AqBQuhws8