Press Releases
Zendesk frames AI agents as a service workforce at Relate 2026
Zendesk used its Relate 2026 event to set out a broader AI direction for customer and employee service, moving beyond chatbot-style automation toward what it calls an “Autonomous Service Workforce.” The announcement brings together new AI agents, Copilot tools, workflow capabilities, MCP support, quality measurement, and an expanded outcome-based pricing model. Key takeaways Zendesk’s AI […]
Solvares brings VISITOUR scheduling optimization to Microsoft Dynamics 365 Field Service customers
Solvares Group is expanding its field service scheduling footprint by integrating VISITOUR with Microsoft Dynamics 365 Field Service. The announcement gives Dynamics 365 Field Service customers another option for handling complex scheduling, real-time appointment planning, and route optimization in field operations. Key takeaways What Solvares announced Solvares Group said the integration connects Solvares Field Service […]
Simpro Group launches Lightning AI platform for field service trades
Simpro Group has introduced Lightning, an AI-native operating platform designed for field service trade businesses. The launch brings a new AI layer, called Cooper, into Simpro Group’s product portfolio, with the company positioning the release as a move beyond traditional field service management software. Lightning is being rolled out across three Simpro Group products: Simpro […]
IFS Loops launches Agent Studio
New pre-built Field Service Digital Workers for Planning, Dispatch and Knowledge Work enable service-focused businesses to rapidly mobilize agents out-the-box PALO ALTO, Calif., April 23, 2026 – IFS, the leading provider of Industrial AI software, today announced strong and accelerating momentum for its agentic Digital Workers together with the launch of IFS Loops Agent Studio. The power of […]
ServiceTrade Launches Stella, AI Agents That Turn Operational Bottlenecks Into Revenue
Stella Quote and Stella Schedule, the first agents available, minimize deficiency quote turnaround and boost billable hours DURHAM, N.C., May 05, 2026 – ServiceTrade, a leading field service management platform built to help commercial service contractors operate efficiently and grow profitably, today announced the launch of Stella, a suite of AI agents that eliminate the […]
Linxup Partners With Applause To Help Reward, Retain Safe Drivers In Field Service
New integration with performance incentive platform comes as skilled trades face turnover crisis St. Louis, MO /PRNewswire/ – Linxup, a GPS fleet tracking and safety technology company serving small- and mid-sized businesses, announces a partnership with performance incentive platform Applause. The integration connects Linxup’s driver safety data directly into Applause’s technician scorecard, making it easier […]
Field Service Management Market to Reach US$ 12.7 Billion by 2033 Growing at 12.4% CAGR
April 27, 2026 – The field service management market is witnessing rapid expansion as organizations across industries increasingly adopt digital tools to streamline field operations, enhance service efficiency, and improve customer experiences. The market is projected to grow from US$ 5.6 billion in 2026 to US$ 12.7 billion by 2033, registering a strong CAGR of […]
TridentCare Partners with ServiceNow to Power AI-Driven Transformation Across Operations
Strategic investment in the ServiceNow AI Platform will modernize end-to-end processes and accelerate TridentCare’s technology-forward approach to portable diagnostics SPARKS, MD / April 22, 2026 / TridentCare, the nation’s leading provider of portable diagnostic services, today announced a strategic partnership with ServiceNow, the AI control tower for business reinvention, to transform how the company manages its […]
FieldServicePro Launches Flat-Rate Field Service Management Software – Unlimited Users, Unlimited Jobs
15 April, 2026, Boca Raton – Field service businesses, from HVAC companies and plumbers to cleaning crews and lawn care operators, have long dealt with a frustrating reality. The bigger their team grows, the more their software bill grows with it. Per-user pricing has quietly become one of the biggest hidden costs in the industry. […]
ServiceTrade Expands SalesManager, Brings Purpose-Built Quoting and Proposal Platform to Fire Protection Contractors
DURHAM, N.C., April 15, 2026 – ServiceTrade, a leading field service management platform built to help commercial service contractors operate efficiently and grow profitably, today announced the expansion of its SalesManager product for commercial fire safety contractors, unveiling a compliance-focused quoting and proposal platform purpose-built for their workflows. Fire contractors often rely on spreadsheets, generic CRMs and document tools […]
