Valsoft Corporation has acquired Dispatch through its Manos Software Group, adding a platform focused on coordinating field service work delivered by third-party contractor networks.

Announced on July 10, 2026, the acquisition brings Boston-based Dispatch and its Salesforce-native mobile forms business, Youreka, into the Manos field service software portfolio. Dispatch will continue operating with its existing leadership team and employees.

In short

  • Valsoft completed the acquisition through its wholly owned subsidiary, Manos Software Group.
  • Dispatch connects enterprise service brands, independent contractors, and customers through one platform.
  • The platform synchronizes service data with existing CRM and field service management systems.
  • Youreka, which Dispatch has owned since 2022, provides Salesforce-native mobile forms and guided workflows.
  • Dispatch will retain its leadership team, employees, and autonomous operating structure.

Dispatch adds contractor-network management to the portfolio

Dispatch was founded in 2013 and is headquartered in Boston, Massachusetts. Its software is designed for enterprise brands that rely on independent service providers or other third-party contractors to complete work on their behalf.

The platform centralizes scheduling, job information, contractor activity, and real-time customer communication across the service network. Data can then be synchronized with a company’s existing CRM or FSM platform, allowing the brand to maintain oversight from job acceptance through completion.

This approach differs from using a conventional FSM system solely to manage an internal technician workforce. Dispatch focuses on the coordination layer between the enterprise assigning the work and the external service providers delivering it.

Its customers operate across sectors including manufacturing, warranties, home services, retail, and franchise networks.

Youreka remains part of the Dispatch business

The acquisition also includes Youreka, which has been part of Dispatch since 2022.

Youreka provides mobile forms, inspections, assessments, and guided procedures that operate natively within Salesforce. Field workers can capture structured information online or offline and synchronize it directly with Salesforce.

Its applications are used in industries including manufacturing, energy and utilities, healthcare, and the public sector.

Dispatch will continue to operate independently

According to the announcement, Dispatch will retain its existing leadership team and employees while joining Manos Software Group.

The company will operate autonomously but gain access to shared expertise, operational support, and investment from the wider Manos and Valsoft organization.

“Field service is a market we know well and continue to invest in, and Dispatch builds directly on the expertise Manos has developed across the portfolio,” said Joe Farruggia, Managing Partner at Manos Software Group.

David Morland, CEO of Dispatch, said: “What makes this the right home is that Manos already knows field service deeply, so they understand what our customers need and where the product can go.”

Financial terms of the transaction were not included in the announcement.

Why this matters for field service

Many enterprise service organizations use a combination of internal technicians, authorized service partners, subcontractors, and regional providers. Managing this model becomes difficult when each participant uses different scheduling, communication, and job-management processes.

The acquisition gives Manos a platform specifically designed to connect those external service networks without requiring the enterprise to replace its existing CRM or FSM system.

For field service leaders, the relevant capability is not simply contractor administration. It is the ability to standardize how jobs are assigned, monitored, documented, and communicated to customers when the work is performed outside the company’s directly managed workforce.

Youreka adds another operational layer by supporting structured mobile data collection and guided processes within Salesforce. This can be relevant for inspections, compliance checks, equipment assessments, and other field activities where technicians must follow defined procedures and document the outcome.

FSM News perspective

The acquisition broadens Manos Software Group’s position within field service technology. Its portfolio already includes Progression, whose ProgressionLIVE product provides scheduling, dispatching, invoicing, and tracking tools for small and medium-sized service businesses. Dispatch brings a different focus: enterprise organizations coordinating distributed third-party service networks.

This combination reflects a wider distinction emerging in the FSM market. Some organizations primarily need to optimize their own technician workforce, while others need an orchestration layer that connects multiple contractors, systems, and customer communication channels.

The practical outcome will depend on how Dispatch develops under Manos, particularly around system integration, contractor adoption, data consistency, and the planned investment in AI mentioned in the acquisition announcement.

Frequently asked questions

Who acquired Dispatch?

Valsoft Corporation acquired Dispatch through Manos Software Group, a wholly owned Valsoft subsidiary.

What does Dispatch software do?

Dispatch connects enterprise service brands with their third-party contractors and customers. It supports scheduling, service-network visibility, customer communication, and the exchange of job data with existing CRM and FSM systems.

Is Youreka included in the acquisition?

Yes. Youreka has been owned by Dispatch since 2022 and is included as part of the acquired business. It provides Salesforce-native mobile forms, inspections, assessments, and guided field workflows.

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