What Good Field Service Data Governance Looks Like
Good field service data governance means that service information is accurate, consistent, secure, and managed by people who understand their responsibilities. It gives the business clear rules for collecting, updating, sharing, and retaining data throughout the service process. In practice, this means a dispatcher can trust the job details, a technician can see the correct […]
What Is Zero-Touch Field Service and How Does It Work?
Field service teams spend a surprising amount of time moving work from one stage to another. A service request arrives. Someone checks the information, assigns a priority, looks for an available technician, confirms an appointment, updates the customer, and monitors the job until completion. Each action may seem small, but the combined administrative burden can […]
Field force automation market forecast to reach $21.77 billion by 2035
The global field force automation market is projected to grow from $4.38 billion in 2025 to $21.77 billion by 2035, according to a new Market Research Future report. The forecast represents a compound annual growth rate of 17.4% between 2026 and 2035. Market Research Future attributes the expected expansion to growing investment in cloud platforms, […]
How Modern FSM Software Supports Scaling Teams
Growth creates opportunities for field service businesses, but it also introduces a new level of operational complexity. A service company may begin with a small group of technicians, a manageable customer base, and a few people coordinating work from the office. As demand increases, the business adds technicians, service regions, customer contracts, assets, and managers. […]
Why Faster Service Intake Improves Customer Experience
A customer’s service experience begins before a technician is assigned. It starts when they report the problem, explain what has happened, and wait to find out what the service provider will do next. At that moment, the customer is often dealing with disruption, uncertainty, or lost productivity. A slow or confusing intake process adds another […]
Evolve launches FSM platform for mechanical contractors
Evolve has introduced a field service management platform developed specifically for mechanical contracting businesses. Evolve Mechanical connects technician scheduling and dispatch with mobile field operations, customer management, invoicing, payments and financial reporting. The platform is now available to HVAC and mechanical contractors across North America. Key takeaways Connecting field operations with financial workflows Mechanical contractors […]
Fieldcode identifies the operational costs frequently missing from FSM software business cases
Fieldcode, a provider of field service management software, is highlighting the operational costs that service organizations may overlook when evaluating an FSM software investment. Software comparisons often focus on license fees, implementation costs, and feature lists. While these factors show the visible cost of introducing a new system, they do not fully reflect the ongoing […]
FieldEquip redesigns website around field service workflows
FieldEquip has launched a redesigned website that presents its field service management platform around operational challenges and industry workflows rather than relying primarily on conventional feature lists. The new structure is intended to help service organizations connect software capabilities with processes such as technician dispatching, mobile job documentation, equipment tracking, field ticketing and billing. The […]
Valsoft’s Manos Software Group acquires Dispatch to expand field service portfolio
Valsoft Corporation has acquired Dispatch through its Manos Software Group, adding a platform focused on coordinating field service work delivered by third-party contractor networks. Announced on July 10, 2026, the acquisition brings Boston-based Dispatch and its Salesforce-native mobile forms business, Youreka, into the Manos field service software portfolio. Dispatch will continue operating with its existing […]
TeamTrace launches FieldTrace for workforce tracking and route planning
TeamTrace has introduced FieldTrace, a GPS-based workforce management platform designed for organisations employing distributed, deskless and field-based teams. The platform brings together location tracking, attendance verification, task management, expense reporting and AI-supported route planning. It is aimed at organisations seeking more reliable operational records from employees working outside a central office. In short: Moving beyond […]