Blockchain in FSM: Enhancing Transparency and Traceability in Service Workflows
Introduction Field service management (FSM) constantly evolves with blockchain, an emerging and transformative technology that addresses transparency and traceability challenges. This technology is reshaping service workflows across industries by providing increased accountability, streamlined processes, and immutable records. According to a…
Customer Experience Transformation in FSM: How Technology is Personalizing On-Site Services
Introduction Personalized customer experiences are crucial for business success, especially in field service management (FSM). Based on the Salesforce report, 65% of companies believe improved data analysis is essential to enhance customer experience. Meanwhile, 86% of buyers are willing to…
Utilizing Field Service Automation and Robotics: The Path to Fully Autonomous Field Operations
Introduction In the Field Service Management (FSM) industry, relying on traditional methods like manual scheduling, paperwork, spreadsheets, and phone calls leads to inefficiency, higher costs, and increased customer dissatisfaction in today’s tech-driven environment. According to a 2024 study by Salesforce,…
Stealth-ISS Group Inc. Named 2024 Winner for Managed Cyber Risk Reduction and Managed Security Service Provider (MSSP)
TAMPA, FL, UNITED STATES, November 28, 2024 /EINPresswire.com/ — Stealth-ISS Group Inc. (www.stealth-iss.com), a leader in cybersecurity services and consulting, is proud to announce that it has received the Top Infosec Innovator award from Cyber Defense Magazine (CDM), the industry’s…
How To Streamline Field Service Operations With SaaS And Edge Computing?
Multiple organizations have found it challenging to manage teams across different locations effectively. It’s no longer a secret that traditional methods are not very effective in today’s technological era. For example, Summit Tech Solutions recently found that conventional methods were…
How is AI-driven predictive maintenance shaping service in FSM?
Introduction Imagine a world where industries not only fix equipment failures after they arise but predict them before they happen. Indeed, this is not just an idea; it’s happening now due to AI-driven predictive maintenance approaches shaping services in FSM…
Leveraging Augmented Reality in Field Service
Introduction Field service technicians frequently face significant challenges when trying to coordinate with managers for scheduled maintenance, which can result in delays in fixing machine or system failures. This delay not only hampers operational efficiency but also negatively affects customer…
Cloud software company ServiceTitan files to go public on Nasdaq
ServiceTitan, a company that sells software to contractors such as plumbers and roofers, on Monday filed to go public on the Nasdaq under the ticker symbol “TTAN.” The filing suggests that investors could be getting more interested in next-generation software…