Field Service Operations
The Role of Digitalization in Extending Equipment Lifecycles and Reducing Downtime in FSM
Introduction In the Field Service Management (FSM), unexpected downtime and equipment malfunctions can lead to substantial financial losses and operational disruptions. Deloitte reports that ineffective maintenance strategies can reduce a plant’s productivity by 5% to 20%, leading to millions in business losses each year. However, digitalization is transforming the FSM industry, providing IoT, predictive analytics, […]
Blockchain in FSM: Enhancing Transparency and Traceability in Service Workflows
Introduction Field service management (FSM) constantly evolves with blockchain, an emerging and transformative technology that addresses transparency and traceability challenges. This technology is reshaping service workflows across industries by providing increased accountability, streamlined processes, and immutable records. According to a study from Deloitte, introducing blockchain into operational processes reduced audit time by up to 50% […]
Utilizing Field Service Automation and Robotics: The Path to Fully Autonomous Field Operations
Introduction In the Field Service Management (FSM) industry, relying on traditional methods like manual scheduling, paperwork, spreadsheets, and phone calls leads to inefficiency, higher costs, and increased customer dissatisfaction in today’s tech-driven environment. According to a 2024 study by Salesforce, 70% of field service organizations still rely on manual processes, enhancing service time and lowering […]
How To Streamline Field Service Operations With SaaS And Edge Computing?
Multiple organizations have found it challenging to manage teams across different locations effectively. It’s no longer a secret that traditional methods are not very effective in today’s technological era. For example, Summit Tech Solutions recently found that conventional methods were not meeting their needs. They discovered that 35% of technician callouts required follow-up visits because […]
Leveraging Augmented Reality in Field Service
Introduction Field service technicians frequently face significant challenges when trying to coordinate with managers for scheduled maintenance, which can result in delays in fixing machine or system failures. This delay not only hampers operational efficiency but also negatively affects customer satisfaction. To overcome these challenges, it is recommended to leverage augmented reality (AR), a groundbreaking […]
