News
5 Ways Augmented Reality is Changing On-Site Technician Support
Augmented Reality (AR) has transformed our industries into more efficient ways. Compared to traditional methods, on-site technical support has evolved due to emerging AR tools that offer efficiency and key capabilities. AR allows technicians to work smart and safely by leveraging digital content into the physical world. This blog will explain five ways in which […]
Sustainability in Field Service Operations: Implementing eco-friendly practices in field service, such as paperless processes, electric vehicles, and energy-efficient tools
Introduction Sustainability is important in driving success and innovation in today’s business environment. Adopting eco-friendly practices with corporate social responsibility goals (CSR) helps improve operational efficiency and customer satisfaction. Indeed, sustainability is continuously revolutionizing the field service environment, which includes paperless processes, electric vehicles, and energy-efficient tools. The Shift Toward Paperless Processes The most effective […]
Eco-Friendly Materials and Practices: Reducing waste and promoting sustainable solutions in service
Introduction Businesses are struggling to adopt eco-friendly materials and sustainable practices. Multiple service industries, including hospitality and field service management, play a vital role in modernizing sustainability by reducing waste and adopting eco-friendly practices into their operations. This transition benefits the environment and is essential for improving brand reputation and customer loyalty. This blog will […]
The Top Mobile Apps Revolutionizing Field Service Management in 2025
Introduction Field Service Management (FSM) has transformed field service operations by replacing manual scheduling with advanced, automated processes. In 2025, robust mobile applications have gained popularity by streamlining service operations and optimizing resource management. Many companies now utilize mobile apps to enhance technician efficiency, automate workflows, and provide real-time updates. Essentially, a field service mobile […]
The impact of freelance or contract-based workers in field service industries and how FSM platforms are evolving to accommodate this workforce model
Introduction Freelancers and contract-based workers are playing an essential role in field service industries. According to the Upwork Freelance Forward 2023 report, 38% of the US workforce started freelance work, contributing $1.27 trillion to the economy. This transformation has had a significant impact on the field service industries, which depend on skilled labors for repair, […]
Sentiment Analysis In FSM: Using AI To Assess Customer Feedback And Improve Satisfaction.
Introduction Field Service Management (FSM) is evolving, with artificial intelligence (AI) driving this transformation. The key application of AI in FSM is sentiment analysis, which interprets customer emotions based on their feedback. In a sector where customer satisfaction is crucial, sentiment analysis distinguishes average service from exceptional experiences. What is Sentiment Analysis? Sentiment analysis fundamentally […]
Remote Diagnostics and Support: The growth of remote support tools and their role in reducing the need for on-site visits and improving service speed
Introduction Customers demand fast solutions. The days of scheduling technician visits, inspecting issues on-site, and waiting for repairs have gone. With remote diagnostics and support tools, technicians can identify, troubleshoot, and resolve issues without visiting on-site. This transformation has reduced service wait times from days to minutes, which improves customer experience and saves operational costs. […]
Real-Time Analytics and Data Visualization in FSM: Exploring the Benefits of Big Data
Introduction Field Service Management (FSM) is undergoing significant transformation driven by big data and real-time analytics. According to a Forbes, companies that embrace a data-first mentality can reimagine their business, leading to improved operational efficiencies and growth. The Role of Big Data in FSM Field service operations generate vast amount of data daily, including GPS […]
How to optimize the workforce with advanced scheduling, performance analytics, and shift management tools to improve productivity and customer satisfaction
Introduction Workforce optimization is crucial in today’s business environment. According to a Deloitte report, companies with effective workforce optimization experienced a 24% increase in productivity and a 30% boost in customer satisfaction. This report shows the importance of leveraging advanced tools to manage scheduling, performance analytics, and shifts. The question arises: How can businesses achieve […]
Emerging FSM software platforms that integrate with other business systems (ERP, CRM) to streamline operations
Introduction Robust digital solutions integrated with new technologies and platforms have revolutionized the world of Field Service Management (FSM). Integrating FSM software with other business systems such as ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) has become crucial. This enhances operational efficiency and provides real-time insights that drive customer satisfaction and profitability. This […]
