Oliver Jones's Posts
Breaking Free From Spreadsheets: How Scheduling Optimization Transformed A Field Service Operation
Serviceblazer Scott Luikart digs into how he helped a construction crew ditch spreadsheets and boost scheduling efficiency with Salesforce Field Service. By SCOTT LUIKART June 18, 2025 For field service teams, the difference between reactive chaos and proactive control often comes down to one thing: scheduling. As a consultant, I’ve seen how scheduling optimization isn’t just […]
Top KPIs to Track in Field Service Management
Running a field service operation without clear performance metrics is like sending technicians into the field without tools—things might still get done, but not efficiently or consistently. In field service management industries where customer expectations are high and margins are tight, tracking the right KPIs (Key Performance Indicators) is crucial. Tracking in Field Service Management […]
Tekumo Joins the Service Industry Association (SIA)
COLORADO SPRINGS, CO AND NEW YORK, NY, June 17, 2025 (Newswire.com) – Tekumo, Inc. (TKMO or the “Company”), a leading provider of innovative solutions for On-Demand field service delivery, has joined the Service Industry Association (SIA). Tekumo works in the professional services industry, helping companies rethink how they deliver services. With the Tekumo Platform, service companies, […]
ONTRAS Enhances Reliability and Worker Safety with SAP Field Service Management
ONTRAS Gastransport GmbH is a transmission system operator overseeing 7,700 kilometers of pipelines. The company is responsible for transporting natural gas all over East Germany and prioritizes reliability for its customers. As the company expanded, ONTRAS sought better visibility across its operations, especially those carried out by service providers. Manual communication interfaces led to information loss, […]
Clean Energy Firms Risk Falling Behind: Scoop Brings Field Service Management Into the AI Era
VANCOUVER, BC, June 12, 2025 (GLOBE NEWSWIRE) –As U.S. solar and electrification companies navigate the impact of shifting Inflation Reduction Act (IRA) provisions, labor shortages, and declining net metering rates, operational transformation is fast becoming a strategic necessity. However, amidst the turbulence, it is important to acknowledge the achievements of the industry to date and […]
88% of Field Service Companies Using AI and New Solutions See Uptime Boost
Geotab Report: AI Already Boosting Uptime and Fix Rates for Field Service Fleets OAKVILLE, ON, June 11, 2025 /CNW/ – Geotab Inc. (“Geotab”), a global leader in connected vehicle solutions, has released its first 2025 State of Field Service Report, revealing that field service companies are starting to use artificial intelligence (AI) and are already seeing measurable improvements in operational […]
How FSM is Helping the Construction Industry Overcome Supply Chain Challenges
The construction industry has been facing multiple supply chain challenges. These include material shortages, delivery delays, labor constraints, and rising costs. However, Field Service Management (FSM) solutions significantly address these challenges, providing real-time visibility, automation, and data-driven insights that improve supply chain resilience. Understanding the Supply Chain Challenges in Construction The globalization of construction supply […]
FIELDBOSS Wins the 2025 Business Impact of the Year Award from Resco for Excellence in Field Service Software
June 12, 2025 12:24 AM EDT | Source: Plentisoft Aventura, Florida–(Newsfile Corp. – June 12, 2025) – FIELDBOSS, the award-winning field service management software platform for HVAC and elevator contractors, is proud to announce it has been given the 2025 Business Impact of the Year Award from Resco. The honour recognizes FIELDBOSS for delivering the most impactful vertical solution […]
ServicePower Acquires PlusOne Solutions to Deliver Unparalleled Field Service Management and Contractor Compliance Solutions for over 79,000 Home Services Providers
MCLEAN, Va. and ORLANDO, Fla., June 6, 2025 /PRNewswire/ — ServicePower, a global leader in field service management software, and PlusOne Solutions, a premier provider of background screening and contractor compliance solutions, announced today that the two companies will come together in a strategic acquisition. Together, the companies will integrate their technologies, contractor networks and long-time industry expertise to create […]
Wates Property Services Selects FLS – Fast Lean Smart’s Dynamic Scheduling For Field Operatives
WPS manages over 600,000 homes, delivering high-quality services across more than 20 housing association client contracts as well as local authorities. FLS VISITOUR has been integrated with WPS’ housing management solution from MRI Software. By: FLS – FAST LEAN SMART READING, U.K. – June 4, 2025 – PRLog — WPS, the property services arm of Wates Construction Group and a leading […]