Oliver Jones's Posts
88% of Field Service Companies Using AI and New Solutions See Uptime Boost
Geotab Report: AI Already Boosting Uptime and Fix Rates for Field Service Fleets OAKVILLE, ON, June 11, 2025 /CNW/ – Geotab Inc. (“Geotab”), a global leader in connected vehicle solutions, has released its first 2025 State of Field Service Report, revealing that field service companies are starting to use artificial intelligence (AI) and are already seeing measurable improvements in operational […]
How FSM is Helping the Construction Industry Overcome Supply Chain Challenges
The construction industry has been facing multiple supply chain challenges. These include material shortages, delivery delays, labor constraints, and rising costs. However, Field Service Management (FSM) solutions significantly address these challenges, providing real-time visibility, automation, and data-driven insights that improve supply chain resilience. Understanding the Supply Chain Challenges in Construction The globalization of construction supply […]
FIELDBOSS Wins the 2025 Business Impact of the Year Award from Resco for Excellence in Field Service Software
June 12, 2025 12:24 AM EDT | Source: Plentisoft Aventura, Florida–(Newsfile Corp. – June 12, 2025) – FIELDBOSS, the award-winning field service management software platform for HVAC and elevator contractors, is proud to announce it has been given the 2025 Business Impact of the Year Award from Resco. The honour recognizes FIELDBOSS for delivering the most impactful vertical solution […]
ServicePower Acquires PlusOne Solutions to Deliver Unparalleled Field Service Management and Contractor Compliance Solutions for over 79,000 Home Services Providers
MCLEAN, Va. and ORLANDO, Fla., June 6, 2025 /PRNewswire/ — ServicePower, a global leader in field service management software, and PlusOne Solutions, a premier provider of background screening and contractor compliance solutions, announced today that the two companies will come together in a strategic acquisition. Together, the companies will integrate their technologies, contractor networks and long-time industry expertise to create […]
Wates Property Services Selects FLS – Fast Lean Smart’s Dynamic Scheduling For Field Operatives
WPS manages over 600,000 homes, delivering high-quality services across more than 20 housing association client contracts as well as local authorities. FLS VISITOUR has been integrated with WPS’ housing management solution from MRI Software. By: FLS – FAST LEAN SMART READING, U.K. – June 4, 2025 – PRLog — WPS, the property services arm of Wates Construction Group and a leading […]
mJob Launches New Construction Field Management Platform
mJob Launches New Construction Field Management Platform mJob, a leading provider of construction field management software for over 30 years, is thrilled to announce the launch of mJob Essentials, a groundbreaking platform designed to make enterprise-class labor management affordable for contractors of all types and sizes. “Tracking time and managing labor costs at construction jobsites is […]
AI Voice Agent Integration: The Future of Zero Touch Field Service Customer Support
Field service management businesses face growing pressure to deliver fast, high-quality customer support. Traditional call centers often struggle to scale, navigate language barriers, and preserve a human touch in their interactions. Fieldcode’s AI voice agents offer a smart alternative, efficiently handling both inbound and outbound service calls while enhancing responsiveness and consistency. Natural Conversations, Real […]
Fieldcode Introduces AI Voice Agent Integration for Automated Field Service Calls
June 5, 2025 Fieldcode, a leader in field service management software, has launched a new AI voice agent integration designed to automate customer call handling in service operations. The voice AI agents manage both inbound and outbound service calls, responding instantly, collecting issue details, confirming appointments, and updating tickets in real time. Integrated directly into […]
The Pros and Cons of Moving Your Field Service Management to the Cloud
Field Service Management (FSM) has played a significant role due to advancements in digital technology. The impactful shift is moving from conventional on-premises systems to cloud-based solutions. Cloud-based FSM platforms are flexible, scalable, and provide real-time updates. Pros of Cloud-Based Field Service Management 1. Real-Time Data Access and Synchronization The primary benefit of cloud-based FSM […]
Oracle AI Transforms Meter Data Management
Enhancements to the Oracle Utilities Customer Platform accelerate data processing speeds, cut operational costs, and improve utility customer service Austin, Texas—Jun 3, 2025 New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility operations. These enhancements simplify work for […]