Oliver Jones's Posts
AI Scheduling vs. Human Dispatching: What’s More Efficient?
In field service management, every minute matters. The difference between a satisfied customer and a frustrated one tells us how quickly and effectively a technician is scheduled for the job. Should we rely on AI-driven scheduling systems or traditional human dispatchers? Let’s discuss in detail! The Case for Human Dispatching In Field Service Management Human […]
Simpro Launches Marketplace to Elevate Field Service Operations with Integrated Partner Solutions
Hundreds of trusted integrations are now available to help trades businesses automate workflows, improve efficiency, and accelerate growth BROOMFIELD, Colo.–(BUSINESS WIRE)–Simpro, a global leader in field service management solutions, is proud to announce the launch of its significantly expanded global Simpro Marketplace. This robust digital platform connects Simpro’s ecosystem of trusted technology partners and integrations, offering […]
FieldPulse Raises $50 Million Series C to Accelerate Growth, AI Innovation, and Customer Success in MultiBillionDollar Market
New Funding is continued and led by Fulcrum Equity Partners with participation from Catalyst Investors.DALLAS – August 11th, 2025 – FieldPulse, a leading field service management (FSM) software provider, today announced a $50 million Series C funding round led by Fulcrum Equity Partners with participation from Catalyst Investors. The round follows FieldPulse’s rapid 4x growth […]
Oracle Customer Edge Summit Austin 2026
Austin, Texas – The Oracle Customer Edge Summit 2026 will take place April 12–14, 2026 at the JW Marriott Hotel in Austin, Texas. The event focuses on industry‑specific cloud solutions for utilities, capital projects and construction companies. Attendees will participate in sector‑aligned tracks covering utilities customer management, capital program delivery, grid and field service operations, and digital transformation through Oracle cloud […]
The Role of Computer Vision in Automating Field Inspections
Field inspections are essential to ensure quality, safety, and compliance across various industries. Traditionally, these inspections depend on manual labor, which is time-consuming and often costly. Thanks to advances in computer vision, powered by AI, the field inspections are undergoing significant changes. What is Computer Vision? Computer vision is a subfield of AI that enables […]
ConnectFSM to Exhibit at Toolfair Coventry with Exclusive 3-Month Free Offer
ConnectFSM, the field service management platform built for engineers, will be exhibiting at Toolfair Coventry on 11–12 September at the Coventry Building Society Arena. ConnectFSM will be showcasing its all-in-one cloud-based platform for job scheduling, quoting, asset management and compliance. Designed specifically for field service teams, the software simplifies day-to-day operations and gives engineers everything […]
Cyient, Zinier Announce Strategic Partnership to Accelerate Field Service Transformation
HYDERABAD, India, July 31, 2025 /PRNewswire/ — Cyient Limited, a global Intelligent Engineering solutions company, and Zinier, a leading provider of AI-powered Field Service Management (FSM) software, have announced a strategic go-to-market partnership to deliver rapid, scalable field service transformation for asset-intensive industries. This partnership combines Cyient’s deep implementation and systems integration expertise with Zinier’s intelligent, no-code […]
Why FSM Companies Are Investing in Unified Customer Communication Platforms
Field Service Management (FSM) companies are under constant pressure to improve operational efficiency, boost customer satisfaction, and scale effectively. The most powerful tool that helps FSM companies meet these demands is the Unified Customer Communication Platform (UCCP). Rising Expectations for Real-Time Communication in FSM Field service customers now expect the same level of communication they […]
InTempo Launches AI-Based Field Service Dispatch Platform for Rental Industry
InTempo introduces CSX, a standalone field service dispatch solution that uses AI to optimize maintenance routing and scheduling for equipment rental businesses. InTempo Software is launching a new AI-powered dispatching platform, CSX, designed to streamline service scheduling for equipment rental companies. Built on the same technology as its Connected Transport system (CTX), CSX applies smart routing […]
A Practical Guide to Fieldcode’s AI Voice Agents
Field service organizations face increasing pressure to improve efficiency, reduce response times, and enhance customer satisfaction. In this high-demand environment, automation technologies like AI voice agents are rapidly reshaping the industry. Fieldcode is a leading provider of field service management (FSM) software and has introduced powerful voice AI agents that streamline communication, automate repetitive tasks, […]