Jobmate has released a new cloud-based scheduling solution designed to simplify and streamline field service management for smaller businesses and service operatives.
Jobmate Planner was developed to help SMEs and field operatives stay on top of challenges such as last-minute job cancellations, urgent emergency callouts, people skills, certification requirements and the need for real-time visibility. It features a simple drag-and-drop interface to streamline scheduling and job reallocation.
According to Jobmate, the technology helps to reduce the risk of lost time and dissatisfied clients caused by manual or outdated planning processes.
One example of its application can be seen in the tail-lift maintenance and support sector, where engineers must often be dispatched at short notice to meet customer demands.
The planner makes it easy to allocate the right engineer with the correct skills and certification, while also checking the availability of parts, suppliers, or customer assets. If a job changes during the day, adjustments can be made instantly with drag-and-drop functionality – helping individuals and companies avoid downtime, improve customer service and keep their teams productive.
The system operates as a progressive web app (PWA), making it fully device-agnostic, secure and accessible across smartphones, tablets and desktops. This allows businesses to manage their workforce and schedules from any location, while ensuring data remains synchronised and up to date.
Jobmate Planner also integrates with Jobmate Pro, a cloud-based management tool created to support field service operations.
Jobmate Pro includes features such as digital timesheets for accurate labour tracking, automated certification expiry reminders to help businesses remain compliant, and inventory management to reduce delays caused by missing parts or stock.
By consolidating these processes into a single system, Jobmate Pro aims to help businesses improve productivity, cut down on paperwork and deliver a smoother service experience for their customers.
CEO and co-founder Chris Dalton said: “Jobmate Planner, as with each of our products, is positioned around three core principles: simple, powerful and affordable.
“For a low monthly subscription, SMEs and field service contractors can have full-time access to ERP-grade management tools that previously relied on manual processes or multiple disconnected systems.”
