Fieldcode recognized as a High Performer in the G2 Spring 2026 Field Service Management Grid®
Fieldcode has been recognized as an High Performer in the Spring 2026 G2 Field Service Management Grid® Report, one of the most widely used benchmarks for evaluating field service platforms based on verified user reviews. The G2 Grid® evaluates solutions using customer satisfaction data and market presence, helping service organizations understand how software performs in real […]
Outcome-Based KPIs: A New Scorecard for FSM
Field service dashboards are often full of numbers, yet leaders still feel blind when performance slips. One reason is that many KPI sets were built for an older definition of “good service.” They emphasize internal efficiency, not customer outcomes. Utilization, jobs per day, and schedule fill rate can all look strong while customers experience recurring […]
Asolvi, the European leader in Field Service Management (FSM) software for the fire & security industry, acquires Beta10 to accelerate growth
LONDON, March 16, 2026 – Asolvi, the leading European provider of field service management (FSM) software for specialist industries, is delighted to announce the acquisition of Beta10 in Spain. The fire & security sector is one of the most attractive end markets in FSM, characterised by strong regulation, low levels of digitalisation, high growth, sticky customers, and […]
Field Service Technician Mobile Security: BYOD Without the Risk
Mobile apps are the operational spine of modern field service. They carry job details, customer addresses, asset histories, photos, signatures, parts usage, and status updates. In many organizations, they also act as the front door to scheduling and dispatch decisions, because the moment a technician opens a work order, the system begins tracking progress and […]
Circular Service: Recyclable Parts and Returns
Field service has always had a “circular” side, even when nobody called it that. Technicians replace components, ship old ones back, swap cores, and reuse high-value assemblies. The difference today is that those flows are no longer treated as a back-office nuisance. They are becoming a measurable operating model: circular service. Circular service is not […]
Retention in FSM: Metrics That Predict Turnover
Technician turnover in field service rarely happens “overnight.” It usually follows a pattern: schedule volatility increases, jobs get harder to complete in one visit, frustration rises, and good techs quietly start looking. By the time a resignation lands, the organization often treats it as an HR issue. In practice, it’s more often an operations issue […]
Remote Assist vs Truck Rolls: When It Wins
Every field service leader knows the tension. Customers want fast restoration. Dispatch wants schedule stability. Finance wants fewer truck rolls. Technicians want fewer wasted trips and clearer job context. Remote assist sits right at the center of that tension because it promises something operational teams care about: resolving more issues without putting a vehicle on […]
Maintenance Dortmund 2026 highlights shift from predictive insights to automated execution in industrial service
Industrial maintenance teams are moving beyond isolated predictive tools and focusing on how detection connects directly to structured execution. Dortmund, Germany – Discussions at maintenance Dortmund 2026 showed a clear shift: value is no longer measured by dashboards alone, but by how consistently alerts trigger qualified, scheduled, and fully prepared service interventions. The event, held […]
Predictive Maintenance ROI: What to Measure First
Predictive maintenance is easy to sell and surprisingly easy to measure the wrong way. Many organizations launch a pilot, watch a dashboard light up with alerts, and assume they have created value. Six months later, leadership asks the hard question: “What did we actually save?” If the only answer is “we prevented failures,” ROI becomes […]
Ethical AI in Field Service Dispatch: Practical Governance Steps
AI is showing up in dispatch and scheduling in very practical ways. It can recommend the best technician for a job, predict likely parts needs, detect appointment risk, and help contact centers triage service requests faster. Done well, these tools reduce repeat visits, stabilize schedules, and improve customer experience. But dispatch is also a high-impact […]