Plentific has made its real-time field service management solution a core part of its digital property operations platform.

The company said the solution was built around the workflows, processes and regulatory requirements that face the UK housing sector. 

Plentific designed it to bring together data from different sources and turn it into useful intelligence.

The rollout follows the introduction of the first and second phases of Awaab’s Law in 2026, which brought in new timelines for hazard investigations and emergencies. 

Plentific’s solution aims to help providers prioritise urgent repairs and maintenance jobs, while still running planned programmes.

The system optimises real-time scheduling and routing of operatives with the right skills and parts to carry out repairs in residents’ homes. 

It forms one connected platform, linking the digital journey from resident request to work order management, field service delivery and job completion.

A mobile app lets field operatives access and manage schedules, which means office staff can see everything and residents get real-time updates. 

Repairs and maintenance are assigned to the right operatives at the right time.

Plentific said the system can handle inspections, compliance, asset management and repairs in one place. 

It can route jobs to internal teams or external contractors, with the aim of making every field task as cost-effective as possible and meeting strict service level agreements (SLAs).

Cem Savas, chief executive officer at Plentific, said: “By unifying field service management with all property operations, Plentific enables housing providers to deliver faster, smarter and more transparent services at scale.

“The easy integration of Plentific’s Field Service Management solution is delivering peak efficiency of workforces, providing more First Time Fixes and real-time performance insights from a data-driven approach to refining operations.

“Planners can take comfort in the knowledge that a powerful optimisation algorithm is dynamically distributing work, simplifying and automating complex processes, connecting every stakeholder in one intuitive experience as part of Plentific’s complete, end-to-end property operations ecosystem.”

Original source: https://theintermediary.co.uk/