Every field service operation begins with a customer call — but what happens next determines whether the experience runs smoothly or becomes a source of friction. Fieldcode’s Zero-Touch service journey automates each step from that first call to final resolution, reducing manual effort, errors, and cost.
How does Fieldcode Zero-Touch Service Resolve a Field Service Call?
1. Receiving the Field Service Call: Automating Intake
Everything begins when a customer places a field service call through phone, email, chat, or an app. With Fieldcode, AI voice agents can understand symptoms, collect relevant data (customer address, problem category, urgency), and create a work ticket automatically even outside office hours. No more manual entry, miss-heard details, or waiting for business hours.
2. Ticket Creation & Qualification
After intake, the ticket is automatically classified according to what type of problem it is; what skills are needed; what parts might be involved, and what SLA applies. Fieldcode’s workflows ensure that the ticket is routed correctly without human intervention. This speeds up response time and removes errors.
3. Dispatching & Scheduling
Once the ticket is qualified, scheduling and dispatch must happen. Fieldcode uses Zero-Touch automation to assign the right technician based on availability, skill set, proximity, and parts availability.
4. Field Technician Execution
Technicians receive the work order via the mobile app, with all required data such as customer history, photos, parts list, and directions. They capture status, photos, signatures, or custom forms on site. Fieldcode supports asset tracking and parts logistics to make sure the technician has what’s needed on the first visit.
5. Real-Time Monitoring & Customer Updates
Throughout the job, the system tracks progress. If travel is delayed or the technician is late, alerts are raised. The customer receives automatic updates (ETA, status) via SMS or email. The system also monitors SLA timers and can reroute or escalate if needed. This visibility is critical for maintaining customer trust and avoiding penalties.
6. Resolution & Follow-up
After job completion, Fieldcode enables digital closure of tickets, captures feedback, logs parts used, any corrective actions, and updates dashboards. Reports and analytics give insight into first-time fix rates, recurring problems, technician performance, and asset health. These feed into continuous improvement.
Why Fieldcode Is the Most Cost-Efficient
- Stable, transparent pricing: Fieldcode maintains pricing without surprise hikes. Unlike many competitors, you sign up knowing your cost won’t creep up later.
- Lower per-user cost: Fieldcode plans start at approximately US$25/user-month for basic field service management, with higher tiers offering more automation and enterprise-level features.
- High automation reduces labor cost: Because many manual steps (ticket intake, qualification, scheduling, routing) are automated, fewer dispatcher staff are needed, overtime is reduced, and the idle time of field workers drops.
- Rapid deployment & lower implementation cost: Fieldcode’s wizard setups and built-in workflows can get you dispatching quickly, without extensive customization work.
How Fieldcode Compares with Competitors
Praxedo is a well-known field service management tool. Its pricing starts around US$39/user/month at the “Start” plan, moving up to US$63, US$89 etc. for more features.
For companies needing smart scheduling, route optimization, or advanced analytics, you often must move to higher tiers. Over time, these costs can add up, especially if you have many technicians or require advanced features. There may also be additional costs for connectors, custom APIs, or add-ons.
Fieldcode’s pricing model provides strong value for teams focused on automation and scalability.
Final Thoughts
Every field service call sets a chain of operational steps in motion — and the more manual or slow those steps are, the higher the cost and the lower the customer satisfaction.
Fieldcode’s Zero-Touch journey automates almost all of them: from intake to dispatch, to execution, to feedback. When you factor in licensing, labor, manual overhead, and the risk of SLA misses, Fieldcode provides scalable, efficient field service without paying premium rates for incremental features.
