Adeel Kasha's Posts
Connected Field Service: How IoT Ecosystems Improve Maintenance Accuracy
Organizations are adopting connected solutions to enhance operational efficiency and service reliability. One of the most profound transformations is happening in field service, where IoT ecosystems are reshaping how technicians monitor, diagnose, and resolve equipment issues. By integrating sensors, cloud platforms, and predictive analytics, connected field service delivers unprecedented maintenance accuracy, reduces downtime, and strengthens […]
How FSM Analytics Improves Customer Lifetime Value
Nowadays, companies are realizing that long-term profitability depends on keeping customers happy for years. This is where FSM analytics plays a powerful role. By turning field service data into clear insights, businesses can better understand customer behavior, improve service quality, and boost Customer Lifetime Value (CLV). Understanding the Link Between FSM Analytics and CLV Customer […]
6 Biggest Factors That Affect Field Service Software Pricing
When businesses begin searching for field service software, one of the first questions they ask is about pricing. Field service software pricing can vary depending on several key factors, such as the number of users, level of automation, customization, and required integration. Understanding these factors enables companies to make informed decisions and avoid hidden costs […]
Are Technicians the Weak Link in FSM Mobile App Security?
In the digital world of Field Service Management (FSM), mobile apps are the backbone of operational efficiency. They enable technicians to receive work orders, access customer data, capture signatures, and update job statuses in real time. However, as FSM software becomes more integrated and data-rich, the risk of security breaches grows—especially through overlooked sources like […]
Recyclable Parts and FSM: Closing the Service Loop
Field Service Management (FSM) has transformed the field service working process. Companies are no longer just fixing machines, now they’re rethinking how products, parts, and services can contribute to a circular economy. One key driver of this change is the use of recyclable parts in field service operations. Together, recyclable components and FSM are helping […]
What Users Say About Leading FSM Software According To Capterra Reviews
In the world of field service management, choosing the right FSM software can make or break operational efficiency. Many companies turn to review platforms like Capterra to see what real users are saying before committing. Why user reviews on Capterra matter for FSM Software Capterra is widely trusted as a resource where real users share […]
How Gen Z Technicians Will Transform the Field Service Workforce
Generation Z refers to people born between the late 1990s and early 2010s, usually from 1997 to 2012. This growing group entering the workforce is not only impacting industries but also the field service sector. Field service work was once viewed as a practical job that required a lot of hard work, but it is […]
Loyalty Through Reliability: How FSM Builds Long-Term Customers
In a digital world, customer loyalty is not about offering discounts or loyalty points — it’s about reliability. Field Service Management (FSM) systems have become essential for building long-term, trustworthy relationships with customers. If you intend to deliver on-time service, transparent communication, or data-driven maintenance, FSM facilitates organizations in turning every service interaction into an […]
Inside the Fieldcode Zero-Touch service journey — From field service call to resolution
Every field service operation begins with a customer call — but what happens next determines whether the experience runs smoothly or becomes a source of friction. Fieldcode’s Zero-Touch service journey automates each step from that first call to final resolution, reducing manual effort, errors, and cost. How does Fieldcode Zero-Touch Service Resolve a Field Service […]
The Role of AI in Detecting and Preventing Fraud in FSM
AI analyzes big data to detect and prevent fraud that humans and traditional methods cannot detect. Fraud in Field Service Management (FSM) can include time theft, false reporting, fake billing, and asset misuse. With applications of machine learning, deep learning, and natural language processing, these technologies facilitate the identification of complex links and abnormal behavior […]