Adeel Kasha's Posts
Branding for FSM Companies: Why Your Technicians Are Your Best Marketers
When people think about FSM companies (Field Service Management companies), they often picture scheduling software, work orders, or fleet management tools. But in reality, your most powerful branding tool might not be your technology at all—it’s your technicians. Every service visit is an opportunity to make a lasting impression. In other words, your technicians are […]
Smarter Asset Management in FSM: How Fieldcode Helps You Track, Maintain, and Optimize Every Asset
In Field Service Management (FSM), assets play an important role in field operations. Each asset is crucial in delivering timely, high-quality service. However, without a clear system for tracking, maintaining, and optimizing these assets, businesses risk costly downtime, inefficient scheduling, and poor customer satisfaction. That is why, asset management in FSM takes the lead and […]
Instant Language Translation Tools for Multilingual Service Environments
In service environments, when staff and customers don’t share a common language, small misunderstandings can turn into big delays. Instant language translation tools overcome these challenges by allowing real-time, fast communication. Core Features to Prioritize In Instant Language Translation High‑impact Service Use Cases Implementation Tips for Fast Wins Risks and How to Mitigate Machine translation […]
FSM in Utilities: How Smart Meters and IoT Are Reshaping Outage Response
In traditional utility management, detecting and resolving outages depended on customer calls and manual inspection processes, which slowed response times and frustrated customers. Today, Field Service Management (FSM) powered by Smart Meters and Internet of Things (IoT) technology is transforming the way utilities detect, respond to, and prevent outages. FSM in Utilities: From Reactive to […]
How to use FSM software reports for continuous improvement
In the field service industry, staying ahead means completing jobs on time for ongoing optimization. FSM software (Field Service Management software) offers powerful reporting tools that can turn operational data into actionable insights. When used effectively, these reports can lead to continuous improvement, helping your business operate smarter, faster, and more profitably. Why FSM Software […]
Why Fieldcode is the best Field Service solution for the Telecoms industry
The telecoms industry is the backbone of modern communication, where every delay or outage carries serious consequences. Running large-scale field operations while keeping customers satisfied demands more than basic scheduling software. Fieldcode meets these challenges head-on with a solution built specifically for telecom providers—delivering efficiency, transparency, and reliability across every service interaction. Fieldcode – The […]
AI Scheduling vs. Human Dispatching: What’s More Efficient?
In field service management, every minute matters. The difference between a satisfied customer and a frustrated one tells us how quickly and effectively a technician is scheduled for the job. Should we rely on AI-driven scheduling systems or traditional human dispatchers? Let’s discuss in detail! The Case for Human Dispatching In Field Service Management Human […]
The Role of Computer Vision in Automating Field Inspections
Field inspections are essential to ensure quality, safety, and compliance across various industries. Traditionally, these inspections depend on manual labor, which is time-consuming and often costly. Thanks to advances in computer vision, powered by AI, the field inspections are undergoing significant changes. What is Computer Vision? Computer vision is a subfield of AI that enables […]
Why FSM Companies Are Investing in Unified Customer Communication Platforms
Field Service Management (FSM) companies are under constant pressure to improve operational efficiency, boost customer satisfaction, and scale effectively. The most powerful tool that helps FSM companies meet these demands is the Unified Customer Communication Platform (UCCP). Rising Expectations for Real-Time Communication in FSM Field service customers now expect the same level of communication they […]
A Practical Guide to Fieldcode’s AI Voice Agents
Field service organizations face increasing pressure to improve efficiency, reduce response times, and enhance customer satisfaction. In this high-demand environment, automation technologies like AI voice agents are rapidly reshaping the industry. Fieldcode is a leading provider of field service management (FSM) software and has introduced powerful voice AI agents that streamline communication, automate repetitive tasks, […]