Adeel Kasha's Posts
Why FSM Companies Are Investing in Unified Customer Communication Platforms
Field Service Management (FSM) companies are under constant pressure to improve operational efficiency, boost customer satisfaction, and scale effectively. The most powerful tool that helps FSM companies meet these demands is the Unified Customer Communication Platform (UCCP). Rising Expectations for Real-Time Communication in FSM Field service customers now expect the same level of communication they […]
A Practical Guide to Fieldcode’s AI Voice Agents
Field service organizations face increasing pressure to improve efficiency, reduce response times, and enhance customer satisfaction. In this high-demand environment, automation technologies like AI voice agents are rapidly reshaping the industry. Fieldcode is a leading provider of field service management (FSM) software and has introduced powerful voice AI agents that streamline communication, automate repetitive tasks, […]
How Long Does It Take to See ROI from FSM Software?
Businesses are continually seeking smarter ways to enhance operational efficiency and customer satisfaction. Field Service Management (FSM) software promises improved productivity, streamlined workflows, and better customer service. However, many business owners and decision-makers ask the same question before leaping: The ROI From FSM Software Timeline: What to Expect The return on investment (ROI) from FSM […]
FSM and QR Codes: Scanning Tools for Instant Info
Field Service Management (FSM) continues to evolve with the integration of smart technologies. The most effective tool that revolutionizes field operations is the QR code. Once associated primarily with marketing campaigns and menus, QR codes are now playing a crucial role in enhancing efficiency, accuracy, and communication in FSM. Why QR Codes Are a Game-Changer […]
FSM Push Notifications to Keep Everyone in the Loop
In a field service environment, staying connected in real-time has become a necessity. For field service management (FSM) operations, communication gaps can lead to missed appointments, dissatisfied customers, and operational inefficiencies. That’s where FSM push notifications play a crucial role as real-time alerts, keeping technicians, dispatchers, and customers aligned throughout the service lifecycle. What Are […]
Fieldcode vs Praxedo: Which Field Service Solution Fits Your Team Best?
Fieldcode and Praxedo are two established names in the Field Service Management (FSM) space. Both platforms support dispatch, scheduling, and technician productivity, but they differ notably in automation, sustainability approach, and industry alignment. Key Differences Between Fieldcode And Praxedo In Field Service Management 1. Automation & Dispatching Fieldcode stands out with its “Zero-Touch” automation model. […]
FSM vs. CMMS: What’s the Difference and Which One Do You Need?
Choosing the right management system is a strategic decision that can impact customer satisfaction and operational efficiency. Two common tools are Field Service Management (FSM) and Computerized Maintenance Management Systems (CMMS). They sound similar, and while there’s some overlap, each serves a distinct purpose. So, let’s explore which one is right for you? What is […]
Field Service Management Software for B2B vs. B2C: Key Differences in Strategy
Field Service Management (FSM) is vital for businesses that rely on efficient service delivery. But if you’re managing service operations in both B2B and B2C environments, you already know what works for one doesn’t necessarily work for the other. Field service is a universal process – it involves dispatching of technicians, completion of jobs, and […]
How FSM Supports ESG (Environmental, Social, Governance) Goals
Environmental, Social, and Governance (ESG) goals have become central to business strategy. Companies are under pressure to reduce emissions, promote employee well-being, and ensure ethical governance. Field Service Management (FSM) is a logistical tool for managing field operations and is now emerging as a powerful enabler of ESG initiatives. How FSM Supports Each Pillar of […]
Top Benefits of Using AI Voice Agents
Customers expect prompt responses when tracking a package, booking a service, or troubleshooting an issue. For businesses, there is a need to meet that demand with the help of AI voice agents. These AI-first solutions can transform a company’s interaction with customers, bringing speed, consistency, and scalability. The following overview explores how Fieldcode’s voice AI […]