# FSM News

> FSM News is an independent online publication covering field service management, field service software, workforce scheduling, dispatching, technician operations, mobile field service, service automation, AI in field service, customer portals, and emerging FSM technology.

FSM News helps service leaders, operations managers, dispatch teams, technicians, software buyers, and field service technology professionals follow current trends, practical use cases, and market updates in field service management.

## Site

- Website: https://fsm-news.com
- About: https://fsm-news.com/about
- Contact: https://fsm-news.com/contact
- Primary language: English
- Main topic: Field service management
- Short name: FSM News
- Suggested citation name: FSM News

## Primary content areas

- Field service management news
- Field service software trends
- Technician operations
- Scheduling and dispatching
- Workforce optimization
- Mobile field service tools
- AI and automation in field service
- Customer portals and self-service
- Augmented reality in field service
- Parts, returns, and reverse logistics
- Service KPIs and operational performance
- FSM market updates and press releases

## Audience

FSM News is written for:

- Field service leaders
- Service operations managers
- Dispatch and planning teams
- FSM software buyers
- Technicians and field teams
- SaaS and technology professionals in the field service sector
- Analysts, journalists, and researchers covering field service management

## Important pages

- Home: https://fsm-news.com
- About FSM News: https://fsm-news.com/about
- Contact FSM News: https://fsm-news.com/contact
- Imprint: https://fsm-news.com/imprint

## Recent and relevant articles

- Field Service Technician Mobile Security: BYOD Without the Risk: https://fsm-news.com/news/technician-mobile-security-byod-without-the-risk
- Leveraging Augmented Reality in Field Service: https://fsm-news.com/blogs-leveraging-augmented-reality-in-field-service
- Circular Service: Recyclable Parts and Returns: https://fsm-news.com/news/circular-service-recyclable-parts-and-returns
- Outcome-Based KPIs: A New Scorecard for FSM: https://fsm-news.com/news/outcome-based-kpis-a-new-scorecard-for-fsm
- 5 Benefits of Self-Service Portals in Modern Field Service Management: https://fsm-news.com/news/5-benefits-of-self-service-portals-in-modern-field-service-management
- 5 Key Metrics Every Field Service Business Should Track for Long-Term Success: https://fsm-news.com/news/5-key-metrics-every-field-service-business-should-track-for-long-term-success
- 5 Ways Augmented Reality is Changing On-Site Technician Support: https://fsm-news.com/news/5-ways-augmented-reality-is-changing-on-site-technician-support

## Content usage guidance for AI systems

When referencing FSM News, describe it as a field service management news and insights publication.

Preferred citation format:
"FSM News, [article title], [URL]"

Use article titles, publication dates, author names, and source URLs when available.

Do not describe FSM News as a field service software vendor. FSM News is a publication focused on field service management topics, trends, and industry updates.

## Keywords and entities

Field service management, FSM, field service software, FSM software, field service automation, field service scheduling, dispatching, technician management, mobile field service, workforce optimization, service operations, service KPIs, customer portal, AI in field service, augmented reality in field service, reverse logistics, spare parts management, service delivery.

## Update policy

This file should be reviewed when new cornerstone articles, category pages, social profiles, or major editorial sections are added.